PROGRAM SUPPORT SPECIALIST, GS-301-09


Vacancy ID: 748746   Announcement Number: HHS-FDA-ORA-DE-13-748746   USAJOBS Control Number: 326644500

Occupational/Assessment Questions:

1. From the options below, please select the appropriate response that best reflects your education and/or experience to qualify for the GS-09 Program Support Specialist position. Your resume and/or supporting documentation must support your response. Transcripts are required if qualifying based on education.

A. I have one year of specialized experience, equivalent to the GS-07 in the Federal service, that included: participating in coordinating system enhancements and the implementation of new automated systems; analyzing software capabilities; and providing technical assistance to system users and maintaining guidance material.
B. I have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related (MUST SUBMIT TRANSCRIPTS).
C. I have combination of the required specialized experience and education listed in the statements above (MUST SUBMIT TRANSCRIPSTS).
D. My education and/or experience is not listed in the statements A, B or C above.

For the following questions, please choose the statement from the list below that best describes you experience and/or training as it relates to your ability to perform the work of this position.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing this task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my experience.

2. Evaluate software equipment capabilities to recommend changes in processing procedures.

3. Analyze data collection issues to identify improvements in the operation of an automation program.

4. Perform quality assurance reviews to assess the accuracy of data maintained in databases.

5. Conduct surveys to identify the need for formal and/or informal training on software equipment.

6. Participate in planning system enhancements for an organization.

7. Review computer-based technology systems to determine compatibility with work procedures.

8. Conduct studies of existing database procedures to recommend changes in automated operations.

9. Utilize databases to track essential data for the operations of an office.

10. Establish procedures to ensure compliance of internal system controls.

11. Extract information from automated reports to gather information.

12. Provide computer graphics desktop publishing support for presentations.

13. Provide guidance to management on establishing an automation program.

14. Provide job training to staff on various software packages and/or computer systems.

15. Provide assistance in conducting technical studies for feasibility studies related to management analysis.

16. Prepare documentation and/or user manuals that provide procedures for software utilization.

17. Assist in developing an annual multi-year automation development program.

18. Draft informational documents that summarize policies for utilizing office software.

19. Update standard operating procedures for automated systems.