Problem Case Officer


Vacancy ID: 763981   Announcement Number: RII-12-MP-536CH   USAJOBS Control Number: 328525600

Social Security Number


Vacancy Identification Number

This is the Vacancy Identification Number: 763981
1. Title of Job

Problem Case Officer
2. Biographic Data

3. E-Mail Address


4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade


13
14

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date


17. Service Computation Date


18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Please select the applicable specialty. You must provide supporting documentation in order to receive consideration.

001: Competitive: Please select this specialty if you meet the following criteria: You are a current or former civilian Federal employee in the competitive service who has: career or career-conditional status; OR, reinstatement eligibility into the competitive service. You must submit a copy of your latest SF-50 Notification of Personnel Action showing title, series, grade and the full performance level of the position. OR, you are a veteran separated after 3 or more years of continuous active service performed under honorable conditions. You must submit a copy of your DD-214 ( Member 4 copy) or if you are currently in the military a statement of service.

002: Non Competitive: Please select this specialty if you meet the following criteria: You are a current or former civilian Federal employee who held a permanent position in the competitive service that had the same ( or higher) promotion potential as the full performance level of this job; OR, you meet these eligibility requirements from an excepted service agency with an interchange agreement. You must submit a copy of your SF-50 showing that you meet these requirements; OR, you are eligible to be hired under a Special Hiring Authority such as those authorized for persons with disabilities; disabled veterans who have a compensable service-connected disbility of 30% or more; certain other veterans; spouses of certain members of the armed forces; and returning Peace Corps volunteers. You must submit relevant supporting documentation.

003: ICTAP/CTAP: Please select this specialty if you are eligible under ICTAP/CTAP. You must submit relevant supporting documentation.


001 Competitive
002 Non-Competitive

21. Geographic Availability


990000000 Location Negotiable After Selection

22. Transition Assistance Plan

23. Job Related Experience



24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. From the statements below, select the one response that best describes your highest level of experience you fully possess that
demonstrates your ability to perform the work of a Problem Case Officer at the CU-13 level.

A. I have at least one year of experience equivalent to the CU-12 level in
the Federal Sector as described in the vacancy announcement.


B. I do not have the education or experience as described above.


2. From the statements below, select the one response that best describes your highest level of experience you fully possess that
demonstrates your ability to perform the work of a Problem Case Officer
at the CU-14 level.

A. I have at least one year of experience equivalent to the CU-13 level in the Federal Sector as described in the vacancy announcement.

B. I do not have the education or experience as described above.


For the following questions, please choose the statement from the list below that best describes your experience and/or training as it relates to your ability to perform the work of this position.

A- I have no education, training, or experience in performing this task.
B- I have had education or training in performing this task, but have not yet
performed it on the job.
C- I have performed this task on the job. My work on this task was monitored
closely by a supervisor or senior employee to ensure compliance with proper
procedures.
D- I have performed this task as a regular part of a job. I have performed it
independently and normally without review by a supervisor or senior employee.
E- I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my
expertise.


3. Resolved lending issues.

4. Resolved recordkeeping issues.

5. Resolved profitability issues.

6. Resolved ALM/Interest Rate Risk issues.

7. Resolved management issues.

8. Resolved strategic planning issues.

9. Resolved Information Systems & Technology issues.

10. Resolved Investment issues.

11. Resolved fraud issues.

12. Review credit union or other federally-insured depository financial trends.

13. Review budgeting and variance reports.

14. Review cost benefit analyses.

15. Review ALM reports.

16. Review loan loss analyses.

17. Review income/operating expense analyses.

18. Prepare or edit preliminary warning letters.

19. Prepare or edit letter of understanding and agreement.

20. Prepare or edit cease and desist orders.

21. Prepare or edit liquidation packages.

22. Prepare or edit merger packages.

23. Prepare or edit special assistance packages.

24. Prepare or edit guidance or office instructions.

For the following questions, please choose the statement from the list below that best describes your experience and/or training as it relates to your ability to perform the work of this position.

A- I have no education, training, or experience in performing this task.
B- I have had education or training in performing this task, but have not yet
performed it on the job.
C- I have served as an Examiner in Charge over a credit union or other federally insured depository institution with assets less than $50 million.
D- I have served as an Examiner in Charge over a credit union or other federally insured depository institution with assets from $50-500 million range.
E- I have served as an Examiner in Charge over a credit union or other federally insured depository institution with assets over $500 million.

25. Serve as an Examiner in Charge over a credit union or other federally insured depository institution.

For the following questions, please choose the statement from the list below that best describes your experience and/or training as it relates to your ability to perform the work of this position.

A- I have no education, training, or experience in performing this task.
B- I have served as an Examiner in Charge over 1-5 credit unions or other federally insured depository institutions with a CAMEL (or equivalent) Code 3 or 4.
C- I have served as an Examiner in Charge over 6-10 credit unions or other federally insured depository institutions with a CAMEL (or equivalent) Code 3 or 4.
D- I have served as an Examiner in Charge over 11-20 credit unions or other federally insured depository institutions with a CAMEL (or equivalent) Code 3 or 4.
E- I have served as an Examiner in Charge over 21 credit unions or other federally insured depository institutions with a CAMEL (or equivalent) Code 3 or 4.

26. Serve as Examiner in Charge over a credit union or other federally insured depository institution.

For the following questions, please choose the statement from the list below that best describes your experience and/or training as it relates to your ability to perform the work of this position.

A- I have no education, training, or experience in performing this task.
B- I have had education or training in performing this task, but have not yet
performed it on the job.
C- I have performed this task on the job. My work on this task was monitored
closely by a supervisor or senior employee to ensure compliance with proper
procedures.
D- I have performed this task as a regular part of a job. I have performed it
independently and normally without review by a supervisor or senior employee.
E- I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my
expertise.

27. Planning and assigning work to others on team.

28. Establishing work schedules and worksite assignments.

29. Setting standards, expectations, and deadlines.

30. Reviewing completed work for technical accuracy.

31. Following up with others to assure timeliness and meeting milestones.

32. Resolving conflicts or problems.

33. Coaching and mentoring employees to achieve desired results.

34. Reporting progress to senior management.

35. Compiling work completed by all team members and generating a final product.

36. Evaluating the effectiveness of completed assignments.

Please respond to the question below. Answers must be reflected in your resume.


37. Have you led one or more of the following types of teams: Examination Team, Project Committee or a Division/Office or other work unit?

A. Yes
B. No.

38. Have you supervised community development credit union(s) or other federally-insured depository institution?

A. Yes
B. No

39. Have you supervised credit unions or other federally-insured depository institution that serve the underserved?

A. Yes
B. No

40. Have you maintained relationships with State supervisory authority staff members?

A. Yes
B. No

41. Have you maintained relationships with external credit union industry or other federally-insured depository institution professionals?

A. Yes
B. No

42. Have you resolved situations involving difficult and/or inflexible credit union or other federally-insured depository institution managers and/or officials?

A. Yes
B. No

For the following questions, please choose the statement from the list below that best describes your experience and/or training as it relates to your ability to perform the work of this position.

A- I have no education, training, or experience in performing this task.
B- I have had education or training in performing this task, but have not yet
performed it on the job.
C- I have performed this task on the job. My work on this task was monitored
closely by a supervisor or senior employee to ensure compliance with proper
procedures.
D- I have performed this task as a regular part of a job. I have performed it
independently and normally without review by a supervisor or senior employee.
E- I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my
expertise.


43. Work on individual projects or assignments that are generally completed independently and within the assigned deadlines and milestones.

44. Work on multiple tasks/assignments simultaneously.

45. Adjust use of time to meet changes in priorities and meet the requirements of new and/or unexpected work or unexpected emergencies.

46. Assist others to determine how to best use their time and how to reprioritize their work when situations warrant.

47. Negotiate deadlines, changes, and adjustments in priorities with management on behalf of the work group.