Supervisory Visitor Use Assistant (Fee Collection) (Career-Seasonal)


Vacancy ID: 739385   Announcement Number: MMDEVA-13-21-739385   USAJOBS Control Number: 330556000

Occupational/Assessment Questions:

Minimum Qualifications GS-06

Thank you for your interest in a seasonal position as a Supervisory Visitor Use Assistant GS-0303-06/07 position at National Park Service. Your responses to this questionnaire, in conjunction with other portions of your completed application, will be evaluated to determine your qualifications. Please carefully follow all instructions before submitting your responses. You must select only ONE response for each item. Your ratings are subject to change if discrepancies exist between your responses and supporting documents. You must document evidence supporting your response in your resume. You will be rated ineligible if your resume/application does not support the experience claimed.

1. From the descriptions below, select the letter corresponding to the statement that most clearly and accurately describes your qualifying experience for the Supervisory Visitor Use Assistant at the GS-06 level. Failure to respond to this question will result in an ineligible rating.

A. I possess at least one year of specialized experience equivalent to the GS-05 level, or higher, in the Federal service. Specialized experience demonstrates the knowledge, skills, and abilities necessary to perform successfully the duties of a Supervisory Visitor Use Assistant. Examples of specialized experience include: providing resource orientation, disseminating information, collecting and accounting for fees, leading others involved in fee collection or visitor orientation programs, and working with technology and software used in revenue and fee management.

B. I have completed at least six months of graduate level education (9 semester hours, 14 quarter hours or equivalent) with coursework related to the duties of this position. Coursework is qualifying if it clearly provides applicants with the background of knowledge and skills necessary for successful job performance in the position to be filled. Examples of qualifying coursework for a Supervisory Visitor Use Assistant include: Business, Sciences, Communications, Education, or Finance. The educations must have been obtained in an accredited college or university.

C. I possess a combination of graduate level education and specialized experience of the type and level described above. Example of qualifying combination: one quarter year of graduate level education (50% of the required specialized experience described in "A" and education as described in "B" which total to one year) may qualify and applicant for this position.

D. I am interested in this position but do not meet any of the requirements as described above.

Minimum Qualifications GS-07

2. From the descriptions below, select the letter corresponding to the statement that most clearly and accurately describes your qualifying experience for the Supervisory Visitor Use Assistant at the grade GS-07 level.

A. I possess at least one year of specialized experience equivalent to at least the GS-6 level in the Federal service. Specialized experience demonstrates the knowledge, skills, and abilities necessary to perform successfully the duties of a Supervisory Visitor Use Assistant. Examples of specialized experience include: handling, tracking and depositing monies; auditing fee collection and deposit procedures; hiring, supervising, scheduling and managing others involved in fee collection and visitor orientation programs and working with technology and software used in revenue and fee management.

B. I have completed at least one academic year of graduate level education (18 semester hours, 27 quarter hours or equivalent) with coursework related to the duties of this position. Coursework is qualifying if it clearly provides applicants with the background of knowledge and skills necessary for successful job performance in the position to be filled. Examples of qualifying coursework for a Supervisory Visitor Use Assistant include: Business, Sciences, Communications, Education, or Finance. The education must have been obtained in an accredited college or university.

C. I possess a combination of graduate level education and specialized experience of the type and level described about. Example of qualifying combination: one half year of graduate level education (50% of the education requirement described in "B") AND six months of specialized experience (50% of the required specialized experience described in "A") may qualify an applicant for this position.

D. I am interested in this position but do not meet any of the requirements as described above.

Selective Placement Factor - Handling money

3. In addition to the minimum qualifications described above, selectees must be able collect and account for money. Please select the response below that best describes your qualifications in this area. If you do not meet the requirements of this selective factor, you will be rated ineligible for these positions. You MUST submit documentation of how you meet this requirement, as indicated below, to be considered qualified for this position.

Do you have experience collecting and accounting for monies?

A. Yes

B. No

4. I possess a current valid state driver's license in good standing. Upon tentative selection, you will be required to submit driver's license information.

A. Yes, I possess a valid state driver's license or will be able to obtain one prior to entering on duty.

B. No, I do not possess a valid state driver's license nor will I be able to obtain one prior to entering on duty.

Ability to plan, coordinate and supervise a fee collection program.

For each of the following tasks, choose the statement from the list below that best describe your experience and/or training. Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, narratives, and other relevant documents you submit. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position following acceptance.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing this task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

5. Supervise or lead short-term seasonal employees.

6. Supervise or lead staff in the collection of recreational facility use fees and entrance fees in accordance with federal regulations.

7. Supervise or lead staff in the deposit of government fees in accordance with federal regulations.

8. Supervise or lead staff responsible for visitor contact at a kiosk or information station.

9. Recruit and select employees.

10. Prepare employee performance standards and complete performance appraisals.

11. Resolve employee complaints or grievances.

12. Counsel employees regarding conduct or performance.

13. Develop employee training plans, provide orientation an on-the-job training.

14. Reward employees for superior performance.

15. Schedule work in multiple shifts and at multiple locations.

16. Delegate responsibility for project accomplishment to subordinate staff.

17. Plan and conduct recruitment efforts following affirmative action policies for new employees.

18. Facilitate safety for a fee collection or visitor service operation.

19. Present verbal briefing on program status and accomplishments in front of groups.

20. Write justifications to support requests for program needs

Arithmetic - Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.

21. Collect government fees in accordance with Federal Regulation

22. Operate a kiosk or information station (opening, closing, maintaining supplies and equipment).

23. Count, reconcile and deposit collected funds.

24. Manage an operation that collects and deposits user/entrance fees.

25. Conduct cashier and revenue report audits for polity and regulatory compliance.

26. Deposit government funds in accordance with Federal Regulations.

27. Maintain deposit records in compliance with Federal Regulations.

28. Track and safeguard accountable stock and change funds.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness, to others; may include effectively dealing with individuals who are difficult, hostile, or distressed; related well to people from varied backgrounds and different situations.

29. Manage a program that provides orientation information to a visiting public.

30. Manage an operation complicated by geographic dispersion of resources and employees.

31. Make work assignments while faced with conflicting priorities and demands.

32. Communicate effectively in front of individuals or groups.

33. Communicate in situations that require tact and diplomacy.

34. Convey complex verbal and written communication in easily understood formats.

35. Resolve visitor complaints and concerns regarding operations or staff.

36. Make decisions by soliciting information, proposing options and examining alternatives.

SPEAKING - Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations; uses body language appropriately.

37. Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.

38. Explain the significance and encourage stewardship of the area's natural, cultural, and/or historical resources for public awareness.

39. Provide procedure or technique training to the public to preserve the area's natural, historical and cultural resources (e.g., Leave No Trace).

40. Communicate orally in person, and/or over the phone to provide information to the public or others within the organization.

41. Explain the importance of rules or regulations concerning the protection of the area's resources, and/or the safety of visitors.

42. Promote an organization's program and services to encourage public interest.

Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

43. Use computer software to produce reports.

44. Use Microsoft Word or another word processing program to prepare reports and correspondence.

45. Use Microsoft Excel or another spreadsheet program to create and update spreadsheets for tracking results and calculating figures.

46. Use Microsoft Access or another database program to manage, update and extrapolate data.

47. Use a web-based reservation system to manage a campground.

48. Maintain and troubleshoot point-of-sale register software programs and track inventory of accountable stock.

49. Program and troubleshoot Advantageā„¢ point-of-sale cash register and deposit software.

50. Management and trouble-shoot communications software for multiple point-of-sale cash registers, such as those using modem- or DSL-connections.

This vacancy is open to current permanent Federal employees serving a CAREER or CAREER-CONDITIONAL appointment in the competitive service, Reinstatement eligibles, CTAP/ICTAP eligibles, and VEOA Eligibles. For more information, please visit:
http://opm.gov/ctap/index.asp (CTAP/ICTAP eligibles)
http://opm.gov/hr_practitioners/lawsregulations/appointingauthorities/index.asp (Career/Career-Conditional)

51. Are you currently a permanent Federal employee serving under a career or career-conditional appointment in the competitive service, Reinstatement eligible, CTAP/ICTAP eligible, OR VEOA eligible? If you answer "yes" to this question, you MUST provide proper documentation at the time of application in order to be considered.

A. Yes
B. No

52. I have previously held or currently hold a permanent position in the Federal service at the GS-07 grade level or higher or a permanent position that has promotion potential to the GS-07 or higher.

A. Yes
B. No

Verification Statement

53. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency. Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability. Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from consideration.

B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.