CUSTOMER SERVICE CLERK (OA)


Vacancy ID: 770577   Announcement Number: NW20303-05-7705774J467838-D   USAJOBS Control Number: 329338500

Occupational/Assessment Questions:

1. Do you have one year of specialized experience equivalent to the GS-4 level receiving contacts from patients, making contacts to patients, booking appointments and cancelling appointments, and experience utilizing an automated computer system to generate correspondence?

A. Yes, I have one year of specialized experience equivalent to the GS-04 performing the above duties.
B. I have 4 years above high school education.
C. I have a combination of education and experience.
D. No, I do not have one year of specialized experience performing the above duties and do not have 4 years above high school education

2. Are you a qualified typist, able to type at least 40 words per minute?

A. Yes
B. No

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

3. Interpret patient's medical need to match these needs to the appropriate medical resources.

4. Assess/determine patient's needs to book appointments according to patient category and benefit.

5. Verify patient demographic data to update patient registration.

6. Verify eligibility of all patients by generating Enrollment Eligibility using a reporting system.

7. Utilize an automated health care computer system to input, store, or retrieve patient data.

8. Assess available appointments through an automated health care system to meet the patient's needs.

9. Use word processing software to produce a variety of administrative correspondence.

10. Greet patients and expedites the check-in process.

11. Contact individual clinics to clarify appointing issues or to assist patients in getting an appointment.

12. Schedule appointments for patients calling to seek treatment.

13. Respond to multiple telephone calls, and written inquiries, answers and/or returns calls in the order received.

14. Consult with the patient and the primary providers to arrange the appropriate appointment schedule and enters demographic data into an automated system.

15. Establish and maintains effective interpersonal relationships with patients, family members/significant other, co-workers, and colleagues in other departments.

16. Contact patient's identified by a call center management to schedule appointments.

17. Provide basic beneficiary counseling to determine patient's needs.

18. Your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify or inflate your responses may be ground for not referring you.

Please take this opportunity to review your rating to ensure the accuracy of your answers and that they are supported by your resume. Failure to agree to the statement below will disqualify you from further consideration for the position.

A. YES, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation does not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.

B. NO, I do not accept this agreement and/or I no longer wish to be considered for this position.