Program Support Specialist, GS-0301-09/11


Vacancy ID: 778405   Announcement Number: HHS-FDA-OC-DE-13-778405   USAJOBS Control Number: 330238000

Occupational/Assessment Questions:

1. From the descriptions below, select the letter that BEST describes your experience and/or education relevant to this Program Support Specialist position at the GS-09 level.

A. I have at least one year of specialized experience (equivalent to the GS-07 level or higher on the Federal service) that included researching and evaluating program data to detect potential problems; identifying and recommending solutions to problems in administrative processes; and providing oral and written instructions and guidance on the application of administrative policies and procedures to support a program.
B. I have a master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (Transcripts required)
C. I have a combination of the required experience in "A" and the education in "B" for the GS-09 grade level. (Transcripts required)
D. My experience and/or education is not reflected in the above statements.

2. From the descriptions below, choose the letter beside the statement that BEST describes your experience and/or education relevant to this Program Support Specialist position at the GS-11 level.

A. I have at least one year of specialized experience (equivalent to the GS-09 grade level or higher in the Federal service) that included interpreting and applying administrative policies, regulations, and legislative changes that impact program operations and activities; conducting studies to evaluate the efficiency and effectiveness of program operations; and presenting information through presentations and detailed reports on program operations.
B. I have a Ph.D. or equivalent doctoral degree in a field of study directly related to the work of this position or three full years of progressively higher level graduate education leading to such a degree. (Transcripts Required)
C. I have a combination of the required experience in "A" and the education in "B" for the GS-11 grade level.(Transcripts Required)
D. My experience and/or education is not reflected in the above statements.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Darken the oval corresponding to that statement in Section 25 of the Qualifications and Availability Form C. Please select only one letter for each item.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

3. Evaluate issues concerning the efficiency and effectiveness of administrative support functions.

4. Adapt operating procedures to accommodate new circumstances or directives.

5. Investigate administrative errors to resolve problems that may affect organizational operations.

6. Plan, organize, and evaluate special projects that impact and affect a program.

7. Implement procedural improvements to administrative support activities to increase productivity.

8. Develop plans, goals, and objectives for the long-range implementation and administration of programs.

9. Monitor program operations to ensure compliance with governing regulations, policies, and procedures.

10. Research issues in administrative processes in order to recommend changes in internal operating procedures.

11. Interpret and apply new legislative requirements within program operations, activities, or projects.

12. Interpret and analyze decisions to differentiate and organize priorities of importance to management.

13. Advise managers, supervisors, and staff on administrative policies and on related program matters.

14. Present recommendations to managers for the improvement of programs and procedures.

15. Inform managers of potentially controversial issues with widespread impact.

16. Coordinate responses for administrative and programmatic information requests.

17. Develop special reports and summaries on the interpretation and application of administrative policies and procedures and other related program matters.

18. Prepare written documents and position papers to explain study findings and recommend program improvements.

19. Develop written operating procedures that outline program policies and provide technical guidance for staff and management.

20. Ensure outgoing documents are written in a style appropriate for their intended purpose.