Information Receptionist (Office Automation)


Vacancy ID: 778839   Announcement Number: 13-OKE-778839-DE   USAJOBS Control Number: 330252100

Occupational/Assessment Questions:

Thank you for your interest in a position with the Department of Justice (DOJ). Your response to this assessment questionnaire, in conjunction with other portions of your completed application, will be evaluated in making screening decisions.

This is a DOJ job application system. Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please review your responses for accuracy before you submit this application. Incomplete/incorrect responses may result in you not receiving appropriate consideration.

For the following question, please select the response that best describes your education and/or experience. You may select only one response for each question. If you feel that your education or experience exceeds all of the descriptions for a particular question, choose the description that is the closest level to the experience or education that you possess. Failure to respond to these questions will result in an ineligible rating.

1. From the descriptions below, select the ONE response that BEST describes the education and/or experience that you possess that demonstrates your ability to perform as a GS05 Information Receptionist.

A. I have at least one full year of specialized experience equivalent to the GS04 level in Federal service. My qualifying experience involved performing the following types of duties: answering multiline telephone systems, greeting and directing visitors, providing factual information, sorting and distributing mail, and maintaining files.

B. I possess a Bachelor's Degree or at least four years of education above high school. This education was obtained in an accredited business, secretarial or technical school, junior college, college or university. (One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.)

C. I have a combination of specialized experience as described in A and education as described in B which when combined equal 100% of the requirements. (Only education in excess of two full years or the first 60 semester hours is creditable. To calculate your percentage of education, first determine the total number of hours that exceed 60 semester hours or your school's definition of two years of study. Then divide the total number of your excess semester hours by 60 or your school's definition of two years of study. To calculate your percentage of qualifying experience, divide your total number of months of qualifying experience by 12. Now, add the two percentages together. The sum of the percentages must equal at least 100%. For example, if you had 90 semester hours of creditable education, then 90-60=30 semester hours. 30 divided by 60 is 50% of the required education. If you also had 9 months of specialized experience equivalent to the GS-4, then 9 divided by 12 is 75% of the required experience. 50%+75% = 125%, therefore, you would qualify for this position.)

D. I do not have the education or experience as described above.


2. Indicate your level of typing proficiency by choosing the appropriate statement below. A typing test may be administered at a later time in the process.

A. I type 40 or more words per minute.
B. I do not possess the typing skills described in A above.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.

A- I have no experience in performing this work behavior.
B- I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.
C- I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.
D- I have performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.
E- I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or superiors to carry out this work behavior in unusually complex situations.

3. Receiving, reviewing, and distributing all incoming mail to the office.

4. Recording receipt of all funds received.

5. Performing quality assurance review of time & attendance data.

6. Maintaining property inventory.

7. Preparing and maintaining receipts for accountable property issued to employees.

8. Comparing purchase requests, vouchers, and invoices to ensure accuracy.

9. Receiving telephone calls and visitors to the office.

10. Controlling access to the office, ensuring that only visitors properly cleared at authorized access.

11. Responding to inquiries, providing general information regarding office programs.

12. Playing back and forwarding messages on a daily basis.

13. Coordinating repair of office equipment.

14. Receiving reports of building maintenance needs from employees.

15. Maintaining an up-to-date telephone listing.

16. Delivering to appropriate staff members all faxes and/or overnight deliveries.

17. Preparing time & attendance for assigned personnel.

18. Preparing travel authorizations and vouchers for review and approval.

19. Maintaining adequate levels of office supplies and ordering additional supplies as needed.

20. Producing a variety of written documents utilizing varied and advanced word processing software functions.

As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy. Incomplete/incorrect responses may result in you not receiving appropriate consideration.

21. If you fail to answer this question, you will be disqualified from consideration for this program.

I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that I will not be considered for employment if I do not respond "Yes" to this certification item.

I understand a comprehensive background investigation, including a check of my credit history and a pre-employment drug screening, is required for this position.

A. Yes, I certify/understand the information provided above.
B. No, I do not certify/understand the information provided above.

You have submitted your answers for the Assessment Questionnaire. If you provided an email address, you will receive a confirmation email upon receipt of the Assessment Questionnaire. Please review the Vacancy Announcement to assure that you have submitted all necessary supporting documents. Thank you for your interest in a position with the Department of Justice.


Updated January 2011