IMMIGRATION MANAGEMENT ASSISTANT (OA)


Vacancy ID: 781931   Announcement Number: CIS-PJN-781931-ESC   USAJOBS Control Number: 330626700

Occupational/Assessment Questions:

Your responses to the on-line questionnaire must be supported by your resume.  Failure to do so may result in an ineligible rating.

FAILURE TO SELECT A RESPONSE TO THIS QUESTION WILL DEFAULT IN A NEGATIVE RESPONSE, WHICH WILL DISQUALIFY YOU FOR THIS POSITION.

1. There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position(s); (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity; OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Do you meet these requirements?

A. Yes
B. No
C. The residency requirement does not apply to me because I am currently a U.S. Citizenship and Immigration Services employee.
D. No, however I do fall under the EXCEPTION of state-side coverage.  I understand that I must submit complete state-side coverage information required to make a suitability/security determination at a later time if deemed necessary.

The following questions will only be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.

2. Which of the following statements best describes your experience and/or education?

A. I have successfully completed a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite.
B. I have at least one year of specialized experience equivalent to the GS-4 grade level that demonstrates the ability to collecting data, organizing data into a usable format, and using personal computers and software to enter and retrieve data form an automation information system and various types of software; answering routine questions from other employees and distributing information to appropriate personnel; receiving, assigning, monitoring, reviewing and verifying documents through an automated information system; searching office records to respond to inquiries.
C. I have a combination of successfully completed post-high school education beyond the second year (i.e., education in excess of the first 60 semester hours) and experience as described in B above that totals at least one year.
D. I do not possess the experience or education described above.

You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.

3. Which of the following statements best describes your experience and/or education?

A. I have at least one year of specialized experience equivalent to the GS-5 grade level assisting Analysts with inspections and preparation of reports and procedure planning; assisting in compilation of statistical information from automated resources to be used in past, current and future evaluations of data quality; collecting data from multiple sources; searching databases and legal documents for relevant information; communicating in writing and/or in person to assist aliens, attorneys, other law enforcement agencies.
B. I do not possess the experience or education described above.

You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.

4. Which of the following statements best describes your experience and/or education?

A. I have at least one year of specialized experience equivalent to the GS-6 grade level compiling statistical information from automated resources to be used in past, current and future evaluations of data quality; resolving routine problem regarding immigration cases, researching and interpreting guidelines for use in reports and cases; providing guidance on immigration policies, procedures and regulations.
B. I do not possess the experience or education described above.

You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.

5. Are you able to type at least 40 words per minute based on a 5 minute sample with 3 or fewer errors?

A. Yes
B. No

6. Do you possess knowledge of general office automation software, practices, and procedures?

A. Yes
B. No

7. Are you able to lift moderately heavy items such as file tubs and record boxes or bins weighting up to 50 lbs?

A. Yes
B. No

8. Select the statement that best describes your experience in filing or knowledge of a variety of applications filed for a variety of Immigration benefits of related USCIS rules and policies?

A. I have no knowledge of the above.
B. I have minimal clerical experience in which I gained a general knowledge of the procedures relating to the processing of applications.
C. I have extensive clerical experience in which I gained in-depth knowledge of the procedures relating to the processing of applications.
D. I have occasionally assisted in the screening activity of various applications filed for benefits by following pertinent USCIS rules and policies as an Immigration Services Clerk, assistant or like position.
E. I have routinely assisted in screening activity of various applications filed for benefits, etc. by following pertinent USCIS rules and policies as an Immigration Services Clerk, assistant or like position.

9. Select the choice that best describes your experience in setting and adjusting short and long-term priorities.

A. I have had no experience in performing this task.
B. I have made minor adjustments to my work priorities to accommodate planned or expected changes or to comply with new policies and procedures.
C. I have made minor adjustments to my work priorities and schedule to accommodate planned or expected changes or to comply with new policies and procedures.
D. I have made extensive adjustments to my work priorities to accommodate sudden major changes, problems, or setbacks.
E. I have made extensive adjustments to my work priorities and schedule to accommodate sudden major changes, problems, or setbacks.

10. Select the statement that best describes your experience with computer operations and a variety of computer software, e.g., Windows, Word, Excel, Access, etc.

A. I have no experience performing this task.
B. I have experience entering data into a personal computer.
C. I have experience entering information and running reports from a personal computer.
D. I have experience in preparing documents using automated word processing systems.
E. I have experience in preparing documents using word processing and spreadsheet software.

11. Have you used computer software (e.g., Word, Excel, etc.) to create automated forms or other administrative reporting methods for use by managers, supervisors, and other staff?

A. Yes
B. No

12. Indicate the extent of your experience in maintaining or developing a tracking system (for example, databases, logs, or control records) for information requests.

A. I have made entries regarding the receipt and status of information requests into a tracking system created and maintained by others.
B. I have assisted in the development of a tracking system for information requests for use by others.
C. I have developed a tracking system for information requests for use by others.
D. I have independently maintained a tracking system for information requests (for example, entering information, ensuring accuracy and completeness of all entries, or providing information in database as requested).
E. I have developed and maintained a tracking system that is used for research and reporting provided to higher level managers.

13. Select the statement that best describes your experience gathering and analyzing facts and drawing conclusions to devise practical solutions to problems.

A. I have experience gathering information from a variety of sources, evaluating its relevance and impact, drawing appropriate conclusions, and recommending benefits in accordance with immigration laws, the Freedom of Information Act and the Privacy Act.
B. I have experience that involved sorting through detailed information, evaluating relevance and impact, and drawing appropriate conclusions on any matter.
C. I have experience reviewing and evaluating information and drawing conclusions on a screen-in and screen-out basis.
D. I have general experience that involved gathering information from a limited number of sources, and higher-level personnel conducted the analysis.
E. I have minimal knowledge of where to research and gather information, and higher level personnel provide various sources.

14. Have you used database programs or software to sort, query, or extract information or data?

A. Yes
B. No

15. Indicate the extent to which you have planned, organized, or independently managed your own work?

A. I have had no training or experience planning, organizing, or managing my own work.
B. I have completed my work according to specific instructions given to me by my supervisors.
C. I have organized my work with the assistance of others prioritizing items.
D. I have organized my own work, mainly involving recurring assignments.
E. I have prioritized and planned my own work, taking into account changing priorities and assignments.

16. Select the statement that best describes your ability to adapt to changes in work assignments

A. I have experience that required frequent adjustments within short timeframes based on at least two of the following factors: increased workload, changed duties, detail to other duties and responsibilities, change in supervision, change in work schedule, and/or unscheduled assignments at other locations to new or different work conditions such as modified duties and responsibilities or change in performance standards.
B. I have experience that required adjustment with short timeframes based on at least once of the following factors: increased workload, changed duties, detail to other duties and responsibilities, change in supervision, change in work schedule, and/or unscheduled assignments at other locations.
C. I have experience that required adjustment within short timeframes to new or different work conditions such as modified duties and responsibilities or change in performance standards.
D. I have experience that required adjustment within short timeframes to new or changed requirements such as overtime work, physical office move, or increased reporting requirements
E. I have experience adjusting work assignments based on priorities provided to me by my supervisor.

17. Have you worked effectively in stressful job environments (such as environments with time-sensitive projects, short deadlines, competing priorities, uncooperative or confrontational people?

A. Yes
B. No

18. Indicate the level that you are able to communicate with customers and understand their needs (e.g., provide products and services that meet the needs of customers, respond appropriately to customers questions and concerns, provide responsive service to customers).

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

19. Takes initiative and proposes solutions or makes solid recommendations for decisions for addressing problems.

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

20. Indicate your experience communicating with others in a formal setting or informally by providing training or acting as a mentor.

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

21. Select the statement that best describes your ability to effectively communicate both orally and in writing.

A. I have had no experience performing this task.
B. I have transcribed written correspondence
C. I have had in-person contact with the public.
D. I have had telephonic and in-person contact with the public and have edited written correspondence, or I have teaching experience.
E. I have had telephonic and personal contact with the public and I have originated correspondence from oral instructions, or I have teaching experience that included preparation of lesson plans.

22. Indicate the extent of your experience tailoring your communication (e.g., language, tone, level of specificity) in ways that are appropriate to the audience.

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

23. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency.

Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.

Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that I may be removed from consideration.
B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.