Program Analyst (Web Management), GS-0343-13

Vacancy ID: 790586   Announcement Number: HHS-FDA-ORA-MP-13-790586   USAJOBS Control Number: 331661400

Occupational/Assessment Questions:

1. Select the statement that describes how you meet the specialized experience requirements for this position at the GS-13 level

A. I have at least one year of specialized experience (equivalent to the GS-12 grade level or higher in the Federal service) developing, scheduling and coordinating projects and resources for the management of project/program operations; using analytical tools to analyze and report on various Web analytics, including search and browsing behavior, modeling capability, and usability testing; and advising on the policies, methods, and technical applications to deliver regulatory content and various other information through the Web.
B. My experience is not reflected in the statement above.

For each of the items below, select the one statement that most accurately describes your experience and capability using the scale below.

A- I have no experience in performing this work behavior.
B- I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.
C- I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.
D- I have performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.
E- I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or superiors to carry out this work behavior in unusually complex situations.

2. Develop strategies for overall design, content presentation, look and feel and structure of Intranet and Internet websites.

3. Coordinate a Web information architecture and communications strategy.

4. Assess the dissemination of information regarding Web content to internal and external audiences through Intranet and Internet means.

5. Review established policies to improve the efficiency of operations, including studies conducted on work activities.

6. Evaluate Web operations to identify transactions necessary for the effective operation of business needs.

7. Collaborate with communications specialists to create short and long term communications projects and campaigns, such as newsroom, online publications, and social media tools.

8. Identify methods and practices for mining customer relationship information from a variety of resources, including Web site traffic statistics, Web logs, and usability testing data.

9. Analyze periodic statistical data for the web sites, social media programs and other online applications.

10. Use analytical tools, such as WebTrends, Omniture, Google Analytics, SQL or similar technologies.

11. Develop reports summarizing results from Web analytics, surveys and other measurements to determine social media buzz, general sentiment about a subject, and demographic analysis.

12. Develop data aggregation or data dashboard applications.

13. Implement systems for communicating findings on program operations to senior management.

14. Formulate project/program management control and tracking techniques to monitor program/project performance.

15. Recommend improvements to the delivery of information to the public.

16. Participate in Web governance council and cross-sector teams for the purpose of conducting analytical/metrics projects.

17. Advise staff on emerging Web, social media technologies, trends and industry news.

18. Recommend improvements to the goals and objectives for organization-wide Web policies, programs, and activities.