SUPERVISORY MISSION SUPPORT SPECIALIST


Vacancy ID: 801919   Announcement Number: LAG-FSF-801919-HB-360   USAJOBS Control Number: 332935900

Social Security Number

Vacancy Identification Number

801919


1. Title of Job

Supervisory Mission Support Specialist
2. Biographic Data

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

13

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

If you are applying by the OPM Form 1203-FX, leave this section blank.

15. Dates of Active Duty - Military Service

16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

001 Supervisory Mission Support Specialist

21. Geographic Availability

063290075 San Francisco, CA

22. Transition Assistance Plan

In this section indicate if you are a surplus or displaced Federal employee requesting special selection priority under the Career Transition Assistance Plan (CTAP) or the Interagency Career Transition Assistance Plan (ICTAP). 

Note:  To receive consideration for CTAP or ICTAP, you must submit the necessary supporting documentation.  Refer to the vacancy announcement for additional information and instructions.


23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

The following questions will only be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements. Your responses must be fully supported within the text of your resume. Failure to properly identify your experience may result in the lowering of your overall score and/or your disqualification for this position.

1. Which of the following statements best describes your experience?

A. I have at least one year of experience as a Management Program Specialist, Mission Support Specialist, GS-0301-12, (or higher grade level) or as a team leader or supervisor in one of these occupations with the federal government.
B. I have at least one year of specialized experience performing or supervising such functions as establishing measurement criteria to evaluate administrative functions; developing guidelines for the use of other specialists; developing detailed plans, goals and objectives for implementing new or evaluating existing administrative/management programs; and making recommendations on administrative issues that take into account uncertainties about the data and other variables.
C. My experience does not meet the experience described above.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

2. Indicate the extent of your experience in developing plans for a program or an organization.

A. I have had no experience in performing this task.
B. Under the close guidance of others, I have developed short-range plans for a program (for example, set timelines, established milestones, identified needed resources).
C. I have independently developed both short- and long-range plans for a program or organization (for example, set timelines, established milestones, identified needed resources).
D. I have overseen the development of plans that were broad in scope or were complex, involving multiple entities.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

In this part you will respond to questions about your experience as it relates to the position for which you are applying. Carefully review the level descriptions listed below. For each task question, choose the level description that best describes your experience and/or training. Your responses must be fully supported within the text of your resume. Failure to properly identify your experience may result in the lowering of your overall score and/or your disqualification for this position.

3. Indicate the extent of your experience in tracking and controlling a budget.

A. I have had no training or experience in performing this task.
B. I have entered costs in spreadsheets and standard forms.
C. I have tracked budget transactions and approved budget requests in an organization.
D. I have had experience in overseeing, reviewing, and approving budget requests and expenditures for large programs and/or offices in an organization.

4. Indicate the extent of your experience in translating goals into action plans.

A. I have had no experience in performing this task.
B. I have participated in a local process/project to develop action items for an action plan that supported established goals for a specific program area.
C. I have led a local process/project to develop action items for an action plan that supported established goals for a specific program area.
D. I have led a process/project for the conversion of agency goals to an action plan for a primary organizational unit or equivalent.
E. I have overseen the process/project for the conversion of agency goals to action plans. I have monitored these action plans, made appropriate adjustments, and measured goal accomplishment.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

5. Indicate the extent of your experience in assigning work to subordinates based on priorities, requirements of assignments, and capabilities of the employees.

A. I have had no experience in performing this task.
B. I have had some experience in assigning work as a team leader or an acting supervisor.
C. I have had experience as a supervisor in assigning work to subordinates and adjusting those assignments based on changing priorities and demonstrated skills of employees.
D. I have had experience as a second- or third-level supervisor in assigning program and project responsibilities to subordinate units.

6. Indicate the extent of your experience in ensuring that the work environment is safe.

A. I have had no training or experience in performing this task.
B. I have had some training or familiarization with safety concepts, and I am able to identify and report typical worksite hazards.
C. I have participated in the local safety program and have instructed subordinates in safe work practices. I have investigated occupational injuries and illnesses, and I have identified and mitigated hazardous conditions that were reported to me.
D. I have participated in the local safety program and served as a team member on a formal safety inspection.

7. Indicate the extent of your experience in interviewing and evaluating candidates and making recommendations for selection.

A. I have had no experience in performing this task.
B. I have provided recommendations on employees assigned to me, noting their strengths and weaknesses.
C. I have participated in ranking panels or have conducted structured interviews or their equivalents.
D. I have interviewed candidates, evaluated applications, and made recommendations for selection to selecting officials.
E. I have developed and applied evaluation and selection processes (interview questions, application review, and reference checks) and/or have made selections or have trained others to make selections for a variety of positions.

8. Indicate the extent of your experience in resolving budget issues.

A. I have had no experience in performing this task.
B. I have had some experience in identifying the impact of current budget limits on my organization or program.
C. I have had experience in identifying and prioritizing competing budget demands.
D. I have had experience in developing and applying a formal budget process to resolve competing demands, ensuring that the highest priority work is supported and ensuring that all programs receive appropriate budget resources.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

9. Indicate the extent to which you have approved requests for resources based on analysis of needs and other relevant factors.

A. I have had no experience in performing this task.
B. I have approved short-term requests for resources based on a review of requests submitted by a third party.
C. I have conducted independent reviews and analyses of resource requests, prioritizing approvals based on current resource levels and existing policies.
D. I have participated in multi-year resource needs analyses indexed to future year funding and projections for available resources.
E. I have been responsible for compiling and approving a multi-year resource request based on analysis of organizational goals, priorities, and funding projections.

10. Indicate the extent of your experience in formulating budget recommendations based on fiscal analysis of program needs.

A. I have had no experience in performing this function.
B. I have formulated budget recommendations and estimates for small projects or operations.
C. I have reviewed the current fiscal status of my organization or program and developed budget recommendations and fiscal estimates based on my review.
D. I have performed detailed fiscal analyses of an organization(s) and programs and developed budget recommendations to resolve complex issues and problems.

11. Indicate the extent to which you have prepared budget justifications based on staffing, facilities, and equipment.

A. I have had no training or experience in performing this task.
B. I have reviewed budget requests and tracked transactions to support or justify obligations, taking into account staffing, facilities, and equipment.
C. I have developed and prepared budgets, budget requests, and proposed expenditures to support a department's mission, taking into account staffing, facilities, and equipment.
D. I have developed budget requirements that included the reallocation of funds to support facilities, staff, and services.

12. Indicate the extent of your experience in determining personnel resource requirements.

A. I have had no experience in performing this task.
B. I have calculated the number of personnel to cover established schedules.
C. I have measured and estimated workload levels and the personnel levels needed to address the workload.
D. I have measured and estimated workload and personnel levels for a large organization involving multiple disciplines and subordinate organizational levels.

13. Have you met/negotiated with various parties to help resolve grievances/appeals?

A. Yes
B. No

14. Do you have experience in interpreting and applying negotiated employee management agreements?

A. Yes
B. No

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

15. Have you analyzed grievances, arbitration cases, appeals (for example, MSPB), or unfair labor practices to identify trends, make improvements, or provide briefings to upper management?

A. Yes
B. No

16. Select the choice, which best describes your knowledge of and experience with performance appraisal systems/approaches.

A. I have a basic knowledge of performance appraisal systems and approaches.
B. I have prepared performance appraisal objectives and standards and formally rated employees' performance.
C. I have implemented, maintained, and monitored a performance appraisal system for a work unit, which included rating subordinates' performance and evaluating performance ratings assigned by other supervisors.

17. Indicate the extent of your knowledge and experience in labor and employee relations.

A. I have had no training or experience in labor and employee relations.
B. I have had some experience in dealing with labor and employee relations issues (for example, performance and conduct issues), and I am knowledgeable of relevant contract provisions and personnel regulations.
C. I have had experience in dealing with contract and/or administrative grievances, or I have participated in negotiations with the local union officials.
D. I have had extensive experience with grievances, arbitrations, negotiations, performance or conduct issues, or non-bargaining unit appeal procedures.

18. Do you have experience in documenting, developing, or proposing employee disciplinary actions?

A. Yes
B. No

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

19. Indicate the extent of your experience in reviewing work products of subordinates and accepting, rejecting, or amending work.

A. I have had no experience in performing this task.
B. I have had some experience, gained while serving as a team leader or acting supervisor, in reviewing work products of subordinates and accepting, rejecting, or amending work.
C. I have had extensive experience, gained as a supervisor/manager, in reviewing work products of subordinates and accepting, rejecting, or amending their work.

20. Indicate the extent of your experience in improving the efficiency and quality of the work performed.

A. I have had no experience in performing this task.
B. I have made specific changes that have improved my efficiency and the quality of my work.
C. I have recommended changes that have been adopted by multiple work units and have improved their efficiency and the quality of their work.
D. I have recommended specific changes that have improved my work unit's efficiency and the quality of its work.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

21. Indicate the extent of your experience in monitoring or developing performance measurements to evaluate the effectiveness of operations and/or assist in program administration.

A. I have had no experience or training in performing this task.
B. I have made recommendations based on my evaluation of performance measurements used to determine the effectiveness of operations and/or program administration.
C. I have developed performance measurements used to evaluate the effectiveness of operations and/or assist in program administration, and have monitored the use of these measurements.
D. I have supervised the development of performance measurements used to evaluate the effectiveness of operations and program administration, as well as the evaluation of operations and program administration.

22. Select the choice, which best describes your ability to establish and maintain effective working relations outside of the organization.

A. I have had no experience in performing this task.
B. I have provided routine information, resolved simple problems, questions, or complaints, and directed nonroutine problems, questions, or complaints to the appropriate person/office.
C. I have maintained relationships with members of the public who have diverse needs, assessed their needs, and provided moderately complex information to them. I have resolved fairly complex or nonroutine problems, questions, or complaints.
D. I have developed and maintained relationships with interest groups with diverse needs, anticipated and assessed their needs, and provided complex information to them. I have resolved complex or nonroutine problems, questions, or complaints.

23. Indicate the extent to which you have gathered and analyzed facts, determined the accuracy of the data, defined the problem, and identified solutions.

A. I have gathered data/information in preparation for analysis by others.
B. I have gathered data/information, analyzed it, and summarized the results of my findings.
C. I have gathered data/information, performed analyses, summarized results, and identified problem areas.
D. I have gathered statistical data and narrative information, performed analyses, summarized results, identified problem areas, and proposed/implemented solutions.

24. Have you independently planned, scheduled, and carried out major processes and projects?

A. Yes
B. No

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

25. Indicate the extent of your experience in handling stressful situations.

A. I have dealt with occasional periods of mild stress as part of my regular job duties.
B. As part of my regular job duties, I have dealt on a daily basis with moderate stress (for example, handling heavy workloads, meeting tight deadlines).
C. As part of my regular job duties, I have frequently dealt with highly stressful situations (for example, rapidly changing priorities, dealing face-to-face with hostile or violent individuals, handling crisis situations).

26. Select the choice, which best describes the extent of your knowledge of internal and external politics in the work place and your ability to apply this knowledge to situations.

A. I have a basic understanding of internal and external politics in the work place.
B. I have a thorough understanding of internal and external politics in the work place, acquired through on-the-job experience and formal training, and I have routinely applied this knowledge in work situations.
C. I have expert knowledge of internal and external politics in the work place, acquired from extensive supervisory/managerial experience, and I have applied this knowledge to enhance the effectiveness of my organization.

27. Indicate the extent of your experience in responding to Congressional, interagency, or intra-agency inquiries/complaints.

A. I have had no experience in performing this task.
B. I have drafted portions of responses for higher-level review on Congressional, interagency, or intra-agency inquiries based on my understanding of Federal laws, rules, regulations, policies and procedures.
C. I have written responses/testimony and represented the organization on Congressional, interagency, or intra-agency inquiries based on knowledge of Federal laws, rules, regulations, policies, and procedures.

28. Select the choice, which best describes your ability to stimulate creative thinking and innovation in others.

A. I have interacted with others on an individual basis seeking new solutions to a problem.
B. I have participated in groups or panels that successfully formulated innovative methods to achieve an assigned task.
C. I have led a group of employees in developing an innovative and improved process (es) in my field.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

29. Indicate the extent to which you have identified the impact and implications of alternative decisions on your program or organization.

A. I have had no experience in performing this task.
B. I have participated in brainstorming sessions convened to identify the impact of various proposals on a specific issue.
C. I have developed and presented written analyses of the predicted impact on the organization at the national level of any of multiple alternative proposals, including justification for a recommended course of action.
D. I have led a workgroup charged with determining the most viable option for resolving a matter, and made a formal recommendation to superiors.

30. Indicate the extent of your experience in developing and interpreting policy on designated programs.

A. I have had no experience in performing this task.
B. I have assisted and provided input to my superiors or subject-matter experts concerning the development of a new policy or the application of a new policy to a specific program.
C. I have drafted and/or studied proposals for the implementation of new policies or provided recommendations for the application of policies to a specific program.
D. I have independently developed and implemented new policies that impacted a specific program or interpreted the program response to far reaching policy directives.

31. Indicate the extent of your experience in inspiring, motivating, and/or guiding others toward accomplishment of goals.

A. I have had no training or experience in performing this task.
B. I have had limited experience, gained primarily as a team leader or acting supervisor, in inspiring, motivating, and/or guiding others toward the accomplishment of specific goals/objectives assigned to the team.
C. I have had extensive experience, gained as a supervisor or manager, in inspiring, motivating, and/or guiding others toward the accomplishment of goals by monitoring their work and providing guidance, training, and/or direction as needed.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

32. Indicate the extent of your experience in building support for ideas and initiatives with key stakeholders inside and outside the organization.

A. I have had limited experience in building support for ideas and initiatives with key stakeholders inside and outside the organization gained by seeking support for ideas or initiatives under close guidance.
B. I have sought support for ideas and initiatives from key internal and external stakeholders with the result that these ideas/initiatives have been included in major recommendations made by others.
C. I have analyzed the pros and cons of key ideas/initiatives and clearly elucidated these options for key internal and external stakeholders with the result that the ideas/initiatives were successfully implemented.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

33. Indicate the extent of your experience in recruiting and selecting personnel.

A. I have had no experience in performing this task.
B. I have assisted others in the recruitment and selection of personnel.
C. I have been responsible for recruiting personnel and developing recommendations for selection.
D. I have overseen the recruitment of personnel, and I have made selections of staff members based on my own review and the recommendations of lower level staff members.

34. Indicate the extent of your experience in monitoring and evaluating work plans.

A. I have had no experience in performing this task.
B. Under the close guidance of others, I have evaluated the effectiveness of work plans.
C. I have independently evaluated the effectiveness of work plans and assessed progress toward achieving mission objectives.
D. I have supervised and approved the work of those responsible for evaluating the effectiveness of work plans and assessed progress toward achieving mission objectives.

35. Indicate the extent of your experience in promoting affirmative action goals and the achievement of equal opportunity requirements.

A. I have a basic knowledge of EEO/affirmative action programs and requirements acquired through relevant training courses or on-the-job experience.
B. I have provided input in developing strategies needed to ensure progress toward strategic EEO goals or objectives.
C. I have led others in developing strategies to ensure progress toward strategic EEO goals or objectives.

36. Indicate the extent of your experience in supporting and implementing changes in policies, procedures, and organizational structure.

A. I have worked with my peers to implement changes in policies, procedures, and organizational structure.
B. I have disseminated information about changes in policies, procedures, and organizational structure to peers and/or subordinates and explained the impact of these changes.
C. I have disseminated information about changes in policies, procedures, and organizational structure, explained the impact of these changes to internal and external stakeholders, and ensured that the changes were implemented.

37. Select the choice, which best describes the extent of your experience in and responsibility for employee training.

A. I have had no experience in performing this task.
B. I have been responsible for providing informal on-the-job training to peers and subordinates.
C. I have identified subordinates' training needs and ensured that the necessary development and/or training was provided to improve the efficiency and quality of the work.
D. In addition to providing informal on-the-job training to peers and subordinates, I have been responsible for identifying subordinates' training needs and recommending different types of training.

38. As part of your duties or assignments, have you identified areas of performance in which subordinates needed improvement and counseling?

A. Yes
B. No

39. Select the choice, which best indicates your experience in establishing processes intended to improve and develop employees.

A. I have had no experience in performing this task.
B. I have had input into the development or implementation of local policies/procedures for improving and developing employees.
C. I have worked as a supervisor or team leader to recommend, develop, and implement local policies/procedures that serve to improve and develop employees.
D. I have managed projects and programs where I established and implemented local policies/procedures for improving and developing employees.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

40. Indicate the extent of your experience in reporting to higher-level officials on program status and/or technical problems requiring resolution.

A. I have had no experience in performing this task.
B. I have reported primarily to my immediate supervisor, either formally or informally, on program status and/or technical problems requiring resolution.
C. I have given formal written reports and oral briefings to higher level officials both within and outside my organization regarding program status and/or technical problems requiring resolution.
D. I have given formal briefings to higher-level officials in the organization regarding program status and/or technical problems requiring resolution.

41. Select the choice, which best describes your experience in working in teams to complete a work-related project.

A. I have had no experience in performing this task.
B. I have been a member of a team, tasked with a specific work-related project that successfully met its goals and objectives.
C. I have led one or more teams tasked with a complex or challenging work related project that successfully met its goals and objectives.

42. Select the choice, which best describes your experience in responding to new information, changing conditions, or unexpected obstacles.

A. I have adapted to minor or temporary changes affecting my own assignments or work schedule by rescheduling work or refocusing my efforts.
B. I have rearranged some priorities and rescheduled a significant amount of work to accommodate changes in resources or goals. I have recommended new methods in situations in which established procedures were unavailable or inapplicable.
C. I have rearranged virtually all work priorities and schedules to accommodate sudden major changes, problems, or setbacks. I have chosen or developed new methods in situations in which established procedures were unavailable or inapplicable.

43. Indicate the extent of your experience in defusing potentially volatile/difficult situations and providing interested parties with opportunities to voice their concerns.

A. I have had no experience in performing this task.
B. I have had experience in defusing potentially volatile/difficult situations involving one or two individuals.
C. I have had experience in defusing potentially volatile/difficult situations involving a group.
D. I have had extensive experience in defusing potentially volatile/difficult situations involving multiple groups.

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

44. Select the choice, which best describes your ability to communicate with all levels of managers, staff members, and outside groups.

A. I have communicated with other staff members and managers in the routine performance of my duties.
B. I have conducted meetings with and provided training for staff members or outside groups.
C. I have presented briefings on program areas to higher-level managers or internal/external organizations or agencies.
D. I have represented a program or organization in high level conferences and/or meetings or acted as a liaison to other internal/external organizations or agencies.

45. Have you written standard operating procedures (SOPs) or agency policies?

A. Yes
B. No

Please provide the position title and dates of employment referenced in your resume that demonstrates the experience related to your response.

46. Indicate the extent to which you have been involved in public relations activities.

A. I have had no experience in performing this task.
B. I have participated in job fairs and college recruitment activities that target a specific audience (such as veterans, minorities, women).
C. I have presented formal briefings/speeches to the media, Members of Congress, and the general public on diverse and controversial or complex issues.
D. I have made presentations representing the agency at trade shows, community organizations, or local groups, and/or coordinated the agency's participation in public relations activities.

47. Select the choice that best describes how you have interacted with others, including all levels of employees and management and external parties (for example, media, Congress, trade community).

A. I have interacted successfully with others primarily in my own organization on tasks/projects.
B. I have interacted successfully with others at various levels both within and external to my work organization to resolve work-related problems by providing pertinent information.
C. I have provided interpretation, technical guidance, and direction to the media, congressional staff members, and/or the trade community.

48. Select the choice that best describes your ability to communicate in writing.

A. I have written responses to requests for information, or I have edited non-technical writing from others.
B. I have written policies, procedures, training manuals, and/or other technical materials.
C. I have explained in writing the application of laws, regulations, precedents, covering legal actions, or I have written congressional testimony that presented sensitive or controversial information.

49. There is a time-in-grade (TIG) requirement for promotion into this position. Have you completed one year in a position at or above the GS-12 grade level?

A. Yes, I have completed one year in a position at or above the GS-12 grade level.
B. No, I have not completed one year in a position at or above the GS-12 grade level.
C. Not Applicable. TIG does not apply to me because I currently occupy (or have previously occupied) a position at or above the GS-13 grade level.

Please give the title(s), series, and grade(s) of the position(s) that support(s) your claim. Also give the beginning and ending dates (month/day/year) during which you occupied the position(s) listed.

50. Select the statement that best describes your Federal employment status.

A. I am a current U.S. Immigration and Customs Enforcement employee serving on a career or career-conditional appointment in the competitive service.
B. I am NOT a current U.S. Immigration and Customs Enforcement employee. I work for another agency/bureau.

If you answered “B”, you must provide your Bureau and dates of service (MM/DD/YY to MM/DD/YY).

51. If you are a Federal employee, is your most recent performance rating equivalent to a "pass," "satisfactory," or better?

A. Yes
B. No
C. I am a Federal employee but have not received a performance rating.
D. Not applicable. I am not a Federal employee.

If you are not a current Federal employee, please provide the names and telephone numbers of three professional references (e.g., current and former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.) who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.

Applicants who have permanently held a position with promotion potential equivalent to GS-13 or higher in the competitive service can be referred for selection without competition under our agency merit promotion procedures. Details and temporary promotions do not count. Your response to the following question will be used to determine whether or not you can be categorized as a non-competitive eligible. If you are referred non-competitively and your claim cannot be verified, you will lose further consideration under this announcement. Therefore, if you are uncertain about the promotion potential of positions held, respond with a “No.”

52. Have you ever held (or do you currently hold) a competitive service position on a permanent basis in the federal government with promotion potential equivalent to GS-13 or higher?

A. YES
B. NO

If you chose response A in the previous question, provide the position’s title, series, pay plan, grade level or pay band plus the grade level or pay band of its promotion potential, and the dates (MM/DD/YY to MM/DD/YY) you held this position.