Prosthetics Clerk


Vacancy ID: 812347   Announcement Number: VAOAL-812347-MP-LJP   USAJOBS Control Number: 334270400

Occupational/Assessment Questions:

This assessment section includes questions to determine if you are in the area of consideration for this vacancy. Please choose A (Yes) or B (No) for each of the following items to identify which of the following descriptions applies to you. Failure to respond to these questions may result in an ineligible rating.

A- Yes
B- No

1. CURRENT EMPLOYEE: Are you currently a permanent federal employee of the Department of Veterans Affairs (VA)? (A copy of your most recent Notification of Personnel Action, SF-50, that has Items 24 and 34 completed is required at the time of application.)

2. TRANSFER: Are you currently a permanent federal employee employed at an agency other than VA? (A copy of your most recent Notification of Personnel Action, SF-50, that has Items 24 and 34 completed is required at the time of application)

3. If you are a current Federal employee, please choose the statement that best describes your federal employment background compared to the target grade level of the position.

A. PROMOTION: I have not held the target grade of the vacancy, or a grade higher than the target grade of the vacancy, on a permanent basis.
B. REPROMOTION: I have held the target grade of the vacancy on a permanent basis but am currently a lower grade.
C. REASSIGNMENT: I currently hold the target grade of the vacancy on a permanent basis.
D. CHANGE TO LOWER GRADE: I currently hold a grade higher than the target grade of the vacancy on a permanent basis.
E. I am not a current Federal employee.

4. REINSTATEMENT: Are you a former Federal employee who has reinstatement eligibility?  To be eligible for reinstatement, (1) you must have served in a career appointment, or (2) You must have served on a career-conditional appointment which ended during the past three years.  Note:  the three-year limit does not apply to applicants with Veterans preference.  This three-year limit is extended for those who have had other federal service since the career-conditional appointment ended, by the length of that other employment. A copy of the most recent, or last Notification of Personnel Action, SF-50, issued during that federal employment is required at the time of application. Please make sure that the document has Items 24 and 34 completed.

A. Yes
B. No

5. If you are a former Federal employee who answered yes to question 4, please choose the statement that best describes the highest grade you held in these appointments.

A. REINSTATEMENT - COMPETITIVE: I have not held the target grade of the vacancy, or a grade higher than the target grade, on a permanent basis.
B. REINSTATEMENT -NON-COMPETITIVE: I have held the target grade of the vacancy, or a grade higher than the target grade of the vacancy, on a permanent basis.
C. I am not a former Federal employee.

6. 30% DISABLED VETERAN: Are you eligible for appointment as a 30% or more compensable disabled Veteran? To be eligible, you must have retired from active military service with a service-connected disability rating of 30% or more, OR have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more. (Please include in your Application for 10-Point Preference, SF-15, and the documents required by the SF-15.)

A. Yes
B. No

7. VETERAN'S RECRUITMENT ACT: Are you eligible for a Veterans Recruitment Act (VRA) appointment? To be eligible, you must have been separated under honorable conditions (this means an honorable or general discharge). Also, you must be: (1) a disabled Veteran; or (2) a Veteran who served on active duty in the Armed Forces during a war, or in a campaign or expedition for which a campaign badge has been authorized (you must have received the campaign badge or medal); or (3) A Veteran who, while serving on active duty in the Armed Forces, participated in a United States military operation for which you received an Armed Forces Service Medal; or (4) a recently separated Veteran (separated within the past three years). VRA eligibles may be appointed to any position for which qualified up to GS-11 or equivalent; the promotion potential of the position is not a factor. (Please include in your application copies of your Certificate of Release or Discharge from Active Duty, DD-214, or other proof of your service.)

A. Yes
B. No

8. VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA): Are you eligible for a Veterans Employment Opportunity Act appointment? To be eligible, you are a Preference Veteran Preference, or you are Veteran separated after substantially completing at least 3 years of continuous active duty service performed under honorable conditions (this means an honorable or general discharge). (Please include in your application copies of your Certificate of Release or Discharge from Active Duty, DD-214, or other proof of your service.)

A. Yes
B. No

Respond to each of the following questions. For each question, choose the response that best represents your eligibility, employment and skills. Mark only one response for each question. Please note that your answers will be verified against the information you provided in your uploaded resume, documents and information provided by your references.

1. Please choose the response that best describes your level of education, training and experience as it relates to the work of the Prosthetics Clerk GS-0303-05.

A. I have one year of general experience, equivalent to at least the GS-04 level, or equivalent pay band in other pay systems in the Federal government. This experience may also have been obtained in the private sector, and it demonstrates that it is comparable to the GS grade indicated. Experience may be demonstrated by working as a customer service representative in a customer service organization or call center; process item order requests using an automated system; assisting technicians performing simple maintenance on a variety of medical assistive devices, i.e., hearing aids or prosthetics; preparing routine correspondence using correct grammar, spelling and punctuation on automated systems, and performing routine administrative functions in an office.
B. I have successfully completed four years of education above high school; my education demonstrates the knowledge, skills, and abilities necessary to do the work of a Prosthetics Clerk GS-0303-05. This education must have been obtained in an accredited business, secretarial or technical school, junior college or university. (You must submit copies of official college transcripts.)
C. I have a combination of specialized experience and education. To compute the formula for qualifying under this combination, first determine the percentage of the specialized experience you possess; then determine the percentage of the education you possess (note: only education in excess of the first 60 semester hours is creditable); then add the two percentages; they must equal to 100 percent to qualify.
D. I do not meet the criteria described in statements A, B, or C above.

2. Please choose the response that best describes your level of education, training and experience as it relates to the work of the Prosthetics Clerk GS-0303-06.

A. I have one year of specialized experience, equivalent to at least the GS-05 level, or equivalent pay band in other pay systems in the Federal government. This experience may also have been obtained in the private sector, and it demonstrates that it is comparable to the GS grade indicated. Specialized experience may have been demonstrated by working as a professional customer service representative within a call center to determine the nature of the customer’s request and providing information about products and services; verify, enter and process product order requests using automated delivery systems; perform minor maintenance on a variety of medical assistive devices, i.e. hearing aid battery replacement or making alterations to prosthetic devices; prepare a variety of technical and non-technical correspondence using correct grammar, spelling and punctuation using automated systems; perform a variety of administrative activities which include maintaining office files, ordering office supplies, and using fax machines, photocopiers, scanners, telephone system, computer, office software, etc, and working as a team member to ensure organizational goals are met.
B. I do not have the experience reflected in the statement above.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.

A- I have not had the education, training, or experience in performing this task.
B- I have had education or training in performing the task. I have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

3. Determine the nature of customers request for the purpose of ordering a variety of medical assistive devices, i.e. hearing aid, orthotic garments

4. Process orders and determine accurate order descriptions and quantities..

5.  Verify customer and order information for correctness, checking it against previously obtained information as necessary.

6. Confer with customers by telephone  to provide information about products or services

7. Demonstrate the ability to work on a team

8. Verify and examine information and accuracy of information provided.

9. Process orders using a centralized or automated delivery management system.

10. Trace transactions from the initial request until items have been received.

11. Check inventory records to determine availability of requested medical assistive devices. .

12. Track the status of requisitions, contracts, and orders.

13. Enter and maintain data related to product orders processed or received.

14. Provide information about medical assistive devices to include hearing aids, hearing aid batteries, orthotic garments, and prosthesis.

15. Determine type/size of battery, cord tubing or other accessories required to insure correct ordering.

16. Distinguish general types of hearing aids and their application to meet customers needs, i.e. custom-in-ear, over the ear, or programmable hearing aids.

17. Provide information on mechanical aids and/or adaptive devices for the legally blind, i.e. types of canes, types of braille watches and clocks, or braille writers.

18. Determine appropriate orthotic garments needed based on knowledge of various types of amputations for correct order processing.

19. Identify appropriate prosthetic socks in terms of size, length, ply, material and manufacturer for accurate and timely ordering.

20. Interpret types of contracts and product warranties applicable to replacement or new products.

21. Apply a knowledge of supply management in the procurement of medical assistive devices.

22. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

23. Resolve routine and non-routine customer questions.

24. Inform customers by mail or telephone of order information such as shipping dates, and any anticipated delays.

25. Inform customers by mail or telephone of order information such as shipping dates, and any anticipated delays..

26. Effectively reply to customers on technical questions concerning hearing aids and prosthetic items.

27. Prepares written correspondence reports and policy procedures to Veterans and medical facilities. 

28. Writes brief technical descriptions of hearing aid, or medical assistive device malfunctions.

29. I certify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration. (Note: Failure to certify will render you ineligible for consideration.)

A. Yes
B. No