Park Guide GS-0090-05

Vacancy ID: 824979   Announcement Number: SROC-NPNH-13-824979   USAJOBS Control Number: 335621600

Social Security Number

Vacancy Identification Number

1. Title of Job

Park Guide GS-0090-05
2. Biographic Data

3. E-Mail Address

4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade


11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

001 Park Guide

21. Geographic Availability

364170061 New York, NY

22. Transition Assistance Plan

23. Job Related Experience

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

Minimum Qualifications

1. From the descriptions below (A through D), please select one response that best describes how your background meets the basic experience or education requirements for a Park Guide, GS-0090-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.

A. I possess one year of specialized experience equivalent to at least the GS-04 level. Specialized Experience is experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups.  Examples of specialized experience include, but are not limited to, Park Guide or tour leader; naturalist; environmental educator or teacher; or other similar work.

B. I do not have the one year of specialized experience as defined in 1A above; however, I do have four years of education above high school (120 semester hour or 180 quarter hours) leading to a bachelor's degree.

IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your degree in your resume. If your degree was not in one of the directly-related fields listed in this response, you must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. We cannot determine eligibility without this information. (A copy of your official transcripts will be required before entrance on duty, if selected).

C. I have NOT completed 1 full year of specialized experience as described in 1A above or the 4 years of education as indicated in 1B above, but I have an equivalent combination of education and experience. NOTE: Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to l year of specialized experience. For example, I have 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study from an accredited institution (50% of the qualifying education) which included at least 12 semester hours of related coursework as specified in B above (50% of the related coursework required).

D. I do not meet or exceed any of the above statements.

Ability to communicate orally to diverse groups and in a variety of settings.

For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position.

Be sure to describe your experience that supports your answers to the questions below, in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skill levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing this task, but I have not yet performed it on the job.
C- I have performed this task on the job, with close supervision from supervisor or senior employee.
D- I have performed this task as a regular part of a job, independently and usually without supervision from senior employee.
E- I am regarded as expert in performing this task, and/or have trained others (or am consulted by others) on how to do it.

2. Provide positive and productive interactions with a diverse public representing a cross-section of the nation and other countries to include; different cultures, ages, social, ethnic, and economic groups, etc.

3. Present informational talks, guided tours, and demonstrations, following a prescribed outline, to various audiences to inform or educate.

4. Respond verbally to customers' inquiries for information, direction, and/or guidance.

5. Initiate verbal communication with customers in a variety of settings to inform, educate, and/or guide.

Ability to communicate effectively and provide excellent customer service (Interpersonal skills).

6. Provide direction, information, and orientation about services or activities of interest to the public.

7. Serve as a front-line representative of the organization to greet customers and answer questions.

8. Educate customers regarding rules, regulations, and safety concerns to gain compliance.

9. Direct customers with problems, questions, or complaints to the appropriate person.

10. Interact with others to resolve complaints and conflicts.

11. Work independently handling stressful or controversial situations.

Skill in daily operation of a busy visitor center/information desk, sales store, or similar facility to include providing frontline information and support services.

12. Perform opening and closing procedures for an information center or place of business according to established procedures.

13. Work in a visitor center of information kiosk in a park, historical site, outdoor education center, public gardens, or comparable informational visitor-oriented operation.

14. Explain the significance of an area's facility's natural, cultural, historic, or other resources (for example, provided interesting and informative facts and background about the topic or feature).

15. Stock an information desk and displays with brochures, etc., for visitor handouts and keep information desk orderly.

16. Keep informational bulletin boards up-to-date and in a well-kept, attractive state.

17. Assist the public in planning visits to and recommending activities in the area.

18. Suggest brochures, books, or informational materials in response to visitor interest in a particular resource or historic feature.

19. Respond to mail, email, and telephone information requests.

20. Provide current, accurate information to visitors concerning the surrounding areas of interest, such as the area's recreational opportunities and available interpretive services, activities, or presentations.

21. Operate standard office equipment other than computers (such as telephone, fax, photocopier, calculator) to accomplish work.

22. Ensure supplies, materials, and other support items are available for business operations.

Ability to deliver historical information through prescribed talks/demonstrations and provide guide services to large groups (up to 50 people).

23. Assist in making interpretive products (such as preparing labels or signs) for natural, historical, or cultural programs, publications, or exhibits.

24. Utilize interpretive techniques (such as metaphors, storytelling, analogies) suggested by others to facilitate intellectual and/or emotional connections between audiences' interests and their surroundings.

25. Conduct limited research for educational purposes to verify obscure facts and answer inquiries.

26. Present pre-established interpretive programs to very large groups (up to 50 people).

Verification Statement

27. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency. Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability. Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from consideration.

B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.