Information Technology Specialist, GS-2210-12/13


Vacancy ID: 824933   Announcement Number: MG-2013-01710-KCD-824933DEU   USAJOBS Control Number: 335657600

Occupational/Assessment Questions:

THE RESUME YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.

1. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-2210-12 Information Technology Specialist work.

A. I have at least one year of specialized experience that is equivalent in difficulty and complexity to the GS-11 grade level or pay band in the Federal service. Specifically, specialized experience is described as demonstrated experience in the oversight of various information technology projects including (but not limited to) at least one of the following: Network Upgrades and maintenance, Server Upgrades and maintenance, Telecom Upgrades and maintenance, Lifecycle planning and/or implementation, working in a team environment of IT projects, Ability to perform Systems Analysis on IT various systems, etc.
B. I do not have the education or experience as described above.

2. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-2210-13 Information Technology Specialist work.

A. I have at least one year of specialized experience that is equivalent in difficulty and complexity to the GS-12 grade level or pay band in the Federal service. Specifically, specialized experience is described as demonstrated experience in the oversight of various information technology projects including (but not limited to) more than one of the following: Network Upgrades and maintenance, Server Upgrades and maintenance, Telecom Upgrades and maintenance, Lifecycle planning and/or implementation, working in a team environment of IT projects, Ability to perform Systems Analysis on IT various systems, etc.
B. I do not have the education or experience as described above.

Choose the answer for each task statement from the list below that best describes your knowledge of Local Area Network (LAN)/Wide Area Network (WAN) and systems principles and practices to install, configure, and troubleshoot systems and components.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in general computer networking.
C- I have experience working in a LAN/WAN environment as an IT professional.
D- I have experience in analyzing, specifying and configuring a wide range of hardware and software to support large LAN/WAN systems including domain account creation and authentication, protocols, communications controllers, and other network devices that support operations.
E- I have demonstrated experience in analyzing; designing, specifying, configuring and implementing a wide range of complex hardware and software to support large-scale LAN/WAN systems including domain account creation and authentication, protocols, SMTP management systems, communications controllers, bridges, routers, Ethernet switches, and other network devices that support extensive operations.

3. Provides guidance to and acts as the member of a team of IT professionals monitoring network issues, researching and providing input on the resolution of performance related issues and installs LAN/WAN hardware onto the network.

4. Provides direction while working individually or as a part of a team in wiring, terminating and troubleshooting CAT6 and fiber cable.

Choose the answer for each task statement from the list below that best describes your knowledge of System Analysis principals, methods, and procedures for documenting problem resolutions and providing guidance to customers.

A- I have not had education, training or experience in performing this task.
B- I have had education regarding system analysis processes.
C- I have experience in providing end user customer service.
D- I have experience working with Service Level agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Experience working with performance criteria for SLAs to ensure the requirements are achieved. Utilize Help Desk functions to response to and track customer service requests.
E- I have demonstrated experience developing Service Level Agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Demonstrated experience in developing and implementing performance criteria for SLAs to ensure the requirements are achieved. Develop and utilize Help Desk functions to respond to track customer service requests.

5. Provides guidance to customers and creates documentation based on research of IT systems, solutions and procedures.

6. Ability to seek out information using written and online resources in order to solve complex problems in various areas of Information Technology.

Choose the answer for each task statement from the list below that best describes your knowledge of administration and security of information technology systems.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in information technology systems.
C- I have experience in fact finding or problem solving in conjunction with virus threats. Knowledge of patch management.
D- I have experience in the applications of information security/information assurance policies, principles, and practices. Experience of Cyber Security principles in assessing virus threats and protecting servers against hacking. Experience with patch management capability.
E- I have demonstrated experience in the application of information security/information assurance policies, principles, and practices. Demonstrate experience of Cyber Security in assessing virus threats, protecting servers against hacking; write policy for system security and security certifications. Apply and maintain patch management capability. Experience in administering group/user policies to maintain data integrity.

7. Assist Regional IT staff in coordinating the configuration and creation of images for Laptops, Desktops and Servers.

8. Works as part of a team in the installation of images on Laptops, Desktops and Servers both in the regional office and on-site at disaster operations.

9. Promotes, provides direction to other staff and follows good security practices based on the requirements of FEMA OCIO and DHS.

Choose the answer for each task statement from the list below that best describes your knowledge of the procedures and techniques necessary to gather, organize, and analyze information.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in collecting, monitoring, analyzing, validating, and verifying information, but have not yet performed it on the job.
C- I have experience in data collection and reporting.
D- I have experience in data collection and analysis as it relates to system, design and development. Experience in emergency communication information gathering and planning.
E- I have demonstrated experience in data collection and analysis as it relates to system design and development and testing. Demonstrated experience in emergency communication information gathering, analysis and planning.

10. Gathering, providing and making recommendations regarding detailed information to IT Staff and the IT Branch Chief regarding various IT systems, procedures and policies.

11. Demonstrated ability to provide information in writing and verbally.

Choose the answer for each task statement from the list below that best describes your Ability to communicate technical or programmatic information both orally and in writing.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in communications.
C- I have experience in writing clearly and concisely on a general IT subject matter and expressing thoughts or opinions in a general forum or working group setting.
D- I have demonstrated experience in writing reports, documents, correspondence on general IT issues and participating at meetings or conference calls in which the purpose was to coordinate or consult on work efforts on a project.
E- I have demonstrated experience in writing technical or analytical reports, documents, and correspondence to a variety of groups on LAN/WAN systems, software functionality. Conduct meetings or moderate conference calls in which the purpose was to coordinate or consult on work efforts or to resolve operating problems. Experience in briefing program managers and staff regarding system functionality or problems.

12. Relays technical information and makes recommendations on behalf of the IT Branch Chief to Regional Division Directors and various users in the region.

13. Works with internal staff, disaster staff, state employees and tribal users formulating and providing solutions and options that are available for improvements and upgrades based on the standards set forth by the Regional IB Branch Chief and OCIO.