Program Support Specialist (Operations Program Specialist), GS-0301-09

Vacancy ID: 829192   Announcement Number: HHS-FDA-ORA-MP-13-829192   USAJOBS Control Number: 336097200

Social Security Number

Enter your Social Security Number in the space indicated. Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name.  As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks and others who may know you. Providing your Social Security Number is voluntary, however we can not process your application without it.

Vacancy Identification Number

Enter 829192
1. Title of Job

Program Support Specialist (Operations Program Specialist), GS-0301-09
2. Biographic Data

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

Are you an ICTAP Eligible?

For information on how to apply as an ICTAP eligible see  To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

Are you eligible for Indian preference as defined by the Department of the Interior (DOI) and as evidenced by appropriate Bureau of Indian Affairs (BIA) authorized certification?

Are you eligible for preference based on being a Public Law 94-437 Indian Health Service Scholarship recipient? For more information, please click here.    

Are you eligible for the Federal Employment Program for Persons with Disabilities? (For information on Schedule A appointments, see the OPM website.)    

Are you a PHS Commissioned Officer (This includes active duty officers, inactive reserve officers, and applicants who have been approved for commissioning in the USPHS Commissioned Corps)?

Are you eligible for noncompetitive appointment?
This includes applicants who are eligible for special or noncompetitive appointment authorities such as 30% or more compensable disabled veterans, persons with disabilities and PHS Commissioned Corps Officers.  This also includes applicants who meet the qualifications for this position and who have previously held, or currently hold, a Federal position at the grade of this position.

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level that you will accept for this position. The lowest grade for this position is 09.


11. Miscellaneous Information

If you are a male at least 18 years of age, born after December 31, 1959, have you registered with the Selective Service System?

01 Yes
02 No
03 Not Applicable

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Select/enter at least one occupational specialty. The specialty code for this position is:

001 Program Support Specialist ( Operations Support Specialist)

21. Geographic Availability

Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:

481730085 Dallas, TX

22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. From the descriptions below, select the one which best describes your experience and meets the Minimum Qualification Requirements for Program Support Specialist (Operations Support Specialist), GS-301-09.

A. I have one year of specialized experience, equivalent to the GS-07 grade level in the Federal service to include experience conducting studies at management request, researches sensitive issues, analyzes and presents findings, and recommends administrative strategies or changes in internal operating procedures.

B. I have completed 2 full years of progressively higher level graduate education OR possess a master's or equivalent graduate degree (such as an LL.B. or J.D).

C. I have a combination of specialized experience and graduate level education
that meets 100% of the qualification requirements for this position.

D. I do not meet the requirements as described above.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Darken the oval corresponding to that statement in Section 25 of the Qualifications and Availability Form C. Please select only one letter for each item.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

2. Conduct studies of program of the major components of the organization to improve efficiency and effectiveness of the structure of the organization.

3. Formulate recommendations and opinions based on background and understand policies, regulations, past practices, procedures and information.

4. Assess organizational and program problems and work processes and procedures identifying problem areas making recommendations as necessary.

5. Gather and organize information from a variety of sources such as records, computer flies, previous studies and interviews developing solutions and measurements of productivity and effectiveness for use by others.

6. Conduct studies of existing procedures and makes recommendations or independently revises and develops alternative procedures improving the operation of the program.

7. Participates in segments of studies under the lead of higher graded specialists performing preliminary analysis if required.

8. Utilizes available databases in tracking, locating and monitoring data essential to the operation of the office identifying barriers more effective planning.

9. Develops, compiles, interprets, monitor and evaluates formation/data from sources necessary.

10. Responsible for noting trends and identifying and resolving discrepancies when detected.

11. Ensure compliance and timeliness are met setting up controls and establishing procedures.

12. Conduct varies complex studies and program analysis activities evaluating and analyzing data.

13. Assist senior specialist in developing standard operating procedures and subsequent manual issuances for approval by upper management.

14. Responsible for designing and recommending the implementation of major new ADP tracking systems and spreadsheet applications for all phases of office operations.

15. Represent the program in Office meetings or as a member of working groups to advocate policies and priorities administrative or management areas.

16. Participate and plan meetings, conferences, and committees advocating policies and priorities assuring appropriate parties are notified and agenda prepare background information for speakers.

17. Advise and assist management and promotes activities to ensure awareness of the program organization.

18. Train others in the conduct of staff support work in technical areas providing advice and guidance in the area of expertise.

19. Obtain appropriate information from appropriate sources drafting documents presenting Office's views, policies, and procedures.

20. Respond to inquiries addressing program management issues such as policy on recalls, emergencies, consumer complaints, FOI facilities and training, Official Establishment Inventory, firm registration, public affairs/information and compliance and other requested information which otherwise require management's personal attention.

21. Contributes to the improvement of the program by developing policies, procedures, and updating standard operating procedures pertinent to the program.