Program Support Assistant(OA)


Vacancy ID: 830495   Announcement Number: UK830495-ARS-AD   USAJOBS Control Number: 336613700

Social Security Number

Required.  Enter your Social Security Number in the space indicated.


Vacancy Identification Number

The Vacancy Identification Number is:  830495
This field does not appear on the online application.  You would only need to enter it if using an alternative application method.  See Item 2 under Alternative Methods for Completing FORM C.

 


1. Title of Job

Program Support Assistant(OA)


2. Biographic Data

All biographic information is required except for your telephone number and contact time.


3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Required.  Enter the lowest grade level you will accept, i.e.,07


07

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

Required.  Enter your claim for Veterans' Preference.  To receive credit for veterans' preference, you must provide documentation (DD-214 or SF-15 and proof requested).

For items 15, 16, 17 and 18 enter date information in this format:  MM/DD/YYYY


15. Dates of Active Duty - Military Service

Please enter your dates of active military service, unless you have claimed derived preference (i.e., widows, spouse, etc.)  Please use this format: (mm/dd/yyyy)


16. Availability Date

You may omit the availability date if you can begin work immediately.  Otherwise, you must provide the date that you will be available for employment.


17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

How did you hear about this vacancy announcement, please choose only one answer. 


1 Advertisement
2 Career Fair
3 College/University Career Center
4 Local Job Service Center
5 MANRRS
6 Professional Association Conference
7 USDA Agency Official
8 www.usajobs.opm.gov
9 Other Source

If applicable, please indicate the specific conference, career fair, and/or other source.


20. Occupational Specialties

Required. 


002 All US Citizens-Competitive

21. Geographic Availability

Required.  Enter at least one geographic availability code.  The location code(s) for this position is:


060020001 Albany, CA

22. Transition Assistance Plan

If you are not a displaced federal employee leave Section 22 blank.

Note:  To receive consideration for CTAP or ICTAP, you must submit the necessary supporting documentation.  Refer to the vacancy announcement for additional information and instructions.


23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

Respond to the following questions. Mark only one response for each question. Any experience claimed in response to the following questions MUST be supported by information in your resume (OF-612, or other written format). This information must be SPECIFIC, (i.e., duties, responsibilities, and accomplishments). Failure to provide this supporting documentation may result in receipt of a lower or ineligible rating.

1. From the descriptions below, choose the response that best describes the highest level of experience you have that demonstrates your ability to perform GS-7, Program Support Assistant(OA) work. SELECT ONLY one LETTER. (Note: One year of specialized experience is based on a 40-hour work week. If you have worked less than 40 hours per week, you must prorate your experience.)

A. I have at least one full-time year (12 months) of specialized experience equivalent to the GS-6 grade level of the Federal service or private sector equivalent. This experience is in or related to the line of work of this position and has equipped me with specific knowledge, skills, and abilities to independently perform a full range of technical and administrative support functions in an office. My experience has demonstrated a comprehensive knowledge providing administrative support and program management for budget and accounting, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, and purchasing and procurement.
B. I do not possess the required specialized experience to qualify for this position.

2. From the descriptions below, choose the letter that best describes your typing skill. IN ADDITION, TO RECEIVE CONSIDERATION FOR THIS POSITION, YOU MUST SELF-CERTIFY YOUR TYPING SPEED ON YOUR APPLICATION OR RESUME.

A. I type at least 50 or more words per minute.

B. I type at least 40 to 49 words per minute.

C. I type at least 30 to 39 words per minute.

D. I type less than 30 words per minute.

You are to choose one answer to each question from among the alternatives presented. Do not mark more than one answer for each question. Multiple answers will not be counted.

3. From the descriptions below, choose the response that best describes your experience performing administrative support functions.

A. I have carried out the full range of administrative support functions to include budget and accounting, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, and purchasing and procurement.
B. I have participated in carrying out the full range of at least two administrative support functions such as budget and accounting, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, and purchasing and procurement
C. I have assisted in carrying out the duties associated with an administrative support function such as budget and accounting, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, and purchasing and procurement.
D. I have performed a segment of duties associated with administrative support functions such as budget and accounting, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, and purchasing and procurement.
E. None of the above.

4. From the descriptions below, choose the response that best describes your experience performing travel functions.

A. I have performed spot checks of travel vouchers.

B. I am familiar with travel regulations and/or procedures.
C. I have assured proper authorization is received for out-of state travel.

D. I have released approved travel vouchers for payment.

E. None of the above.

5. From the descriptions below, choose the response that best describes your ability to coordinate and manage administrative activites.

A. I have served as a technical expert in all administrative regulations and procedures, correspondence and reports.
B. I have maintained control records of incoming correspondences and personally followed up on action items to ensure timely reply.
C. I have reviewed a variety of documents to determine compliance with administrative procedures.
D. I have maintained paper filing or a records system.
E. None of the above.

6. From the descriptions below, choose the response that best describes your fiscal experience.

A. I have prepared Time and Attendance (T&As) for input and transmital into the system.
B. I have researched payroll and payment problems.

C. I have answered questions about time and attendance.

D. I have resolved complex problems with employees accounts such as rejected and questionable charges.

E. None of the above.

7. From the descriptions below, choose  the response that best describes your experience with administrative support and program management duties.

A. I have experience working in an office preparing budget cost estimates and analyzing budget and workload data.
B. I have experience working in an office providing human reousrce advice on benefits, pay, and others programs.
C. I have experience working in an office purchasing and procuring supplies and equipment.
D. All of the above.
E. None of the above.

8. From the descriptions below, choose the response that best describes your ability to communicate orally.

A. I have answered questions and provided information to employees on a variety of administrative functions.

B. I have provided short working presentations to peers/lower level employees on topics such as time and attendance, travel and clerical desk procedures.

C. I have participated in management meetings to discuss and resolve problems in administrative programs.

D. I have successfully completed college level course work in speech/communication.

E. None of the above.

9. From the descriptions below, choose the response that best describes your ability to communicate in writing.

A. I have composed correspondence, memorandums and technical reports (i.e.,Supplements to Handbooks, notices, etc).
B. I have reviewed letters or documents for completeness, correctness and consistency with policies and procedures.

C. I have prepared research papers on topics related to social or behavioral sciences and/or business or public administration or industrial management, psychology, labor relations, education.

D. I have composed and reviewed written information to and from all levels of management, outside agencies, private companies and organizations.

E. None of the above.

10. From the descriptions below, choose the response that best describes your experience analyzing administrative operations effectiveness, efficiency and productivity; and making recommendations for improvements.

A. I have assisted in analyzing and evaluating administrative/ management practices to develop recommendations for improvements/adjustments consistent with program changes.

B. I have served as a team member to recommend new or improved clerical/administrative work procedures and reporting methods.

C. I have conducted studies and analysis of workload items and data relative to program operations.

D. I have evaluated and revised current work procedures or methods to streamline work flow and improve efficiency.

E. None of the above.

11. From the descriptions below, choose the response that best describes your experience reviewing administrative reports and records to identify problems and develop solutions.

A. I have studied administrative (i.e., budget, fiscal, etc) records and reports, identified discrepancies and/or problems, and developed solutions.
B. I have reviewed and ensured administrative records are current, accurate and in compliance with regulations and procedures.

C. I have developed control logs or workload reports and initiated follow-up actions to ensure accuracy and timeliness.
D. I have maintained a paper filing or record system (i.e., fiscal and administrative management, etc).
E. None of the above.

12. From the descriptions below, choose the response that best describes your experience researching, interpreting and applying policies, procedures, directives and regulations.

A. I have independently researched, interpreted, and applied accounting and budget, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, purchasing and procurement and fiscal policies, procedures, and requirements.
B. I have assisted in researching, interpreting, and applying accounting and budget, agreements, travel, human resources, files management, correspondence preparation and control, time and attendance, office automation systems, purchasing and procurement policies, procedures, and regulations.
C. I have researched, interpreted, and applied principles and practices associated with administrative management operations.

D. All of the above.

E. None of the above.

13. From the descriptions below, choose the response that best describes your experience in reviewing and analyzing a variety of information to perform segments of budget formulation and execution.

A. I have participated in budget administration (i.e., prepared budgets, cost estimates, requests or justifications for funding, etc.).
B. I have reviewed budget requests to develop estimates for a specific job class (i.e., personnel salaries, benefits, travel, equipment, etc.).

C. I have compiled and summarized budgetary data from purchase orders, payroll records or accounting records to prepare estimates.

D. I have analyzed current and historical budget and workload data to identify needs and anticipate future needs.

E. None of the above.

14. From the descriptions below, choose the response that best describes your experience conducting fiscal reconciliations and/or corrections.

A. I have provided technical guidance to employees on the preparation of general administrative budget reports and records of accountability for checks and other negotiable forms.

B. I have maintained travel accounts to ensure that expenditures are in accordance with budgets and planned travel.

C. I have reconciled fiscal reports and insured fiscal ledgers are balanced.

D. I have identified accounting errors and reconciled accounts or other financial documents (i.e., quarterly billing statements, expired cooperative agreements, etc.).

E. None of the above.

15. From the descriptions below, choose the response that best describes your experience reviewing administrative reports and records to identify problems and develop solutions.

A. I have reviewed and ensured administrative records are current, accurate and in compliance with regulations and procedures.

B. I have developed control logs or workload reports and initiated follow-up actions to ensure accuracy and timeliness.

C. I have evaluated resource needs and developed recommendations for efficient/effective utilization of staff.

D. I have recommended training based on needs identified through reviewing reports/records or discussions with management officials.

E. None of the above.

16. From the descriptions below, choose the response that best demonstrates your commitment to customer service.

A. I have been highly responsive to requests for help, information and services.

B. I have listened to concerns of customers and resolved complaints and concerns effectively and promptly.
C. I have gone beyond what the customer requests and done something extra to be helpful.

D. I have assisted customers in making informed decisions.

E. None of the above.

17. From the descriptions below, choose the response that best describes your experience responding to new or changing situations.

A. I have handled multiple inputs and tasks simultaneously, prioritizing as needed.

B. I have demonstrated resilience in the face of setbacks.

C. I have been willing to learn new procedures and technology.

D. I have looked for better alternatives to the way we have always done it.

E. None of the above.

18. From the descriptions below, choose the response that best describes your ability to be innovative and creative.

A. I have solicited and listened to ideas of others.

B. I have appreciated new ideas and approaches.

C. I have identified opportunities for new projects and acted on them.
D. I have suggested ways to improve quality and efficiency.

E. None of the above.

19. From the descriptions below, choose the response that best describes your ability to work effectively to facilitate the operation of a team.

A. I have spoken of team members in positive terms; am respectful of others' points of view.
B. I have served as a member of a team/group, kept other team members informed and up-to-date about the group process, individual actions, or influencing events; and shared all relevant or useful information.
C. I have solicited ideas and opinions to help form specific decisions or plans; promoted team cooperation.
D. I have promoted a friendly climate, good morale and cooperation within the team; resolved team conflicts.

E. None of the above.

Please answer YES or NO to questions 20 thru 31. Do not mark more than one answer for each question. If you are nearing completion of the required education, please answer YES.

A- Yes.
B- No.

20. Have you successfully completed a masters degree or higher graduate level degree in human resources management, social or behavioral sciences or in such fields as business or public administration or industrial management, psychology, labor relations, education?

21. Have you maintained and processed payroll, time and attendance records?

22. Have you prepared travel vouchers and/or authorizations?

23. Have you proofread letters or other documents for spelling, grammar, punctuation, format and style?

24. Have you provided on-the-job training to new employees or co-workers?

25. Have you volunteered to assist others during heavy workload by assuming additional duties while continuing to perform own work?

26. Have you processed incoming correspondence, forms, records or other documents and screened out items to personally handle and forwarded remaining items to the appropriate individual?

27. Have you served as technical expert when locating and selecting the appropriate guideline, reference or procedure for application to specific program area (i.e., travel, fiscal and administrative management, etc.)?

28. Have you researched, interpreted and applied regulations, procedures and directives issued by department, agency or office and advised subordinates and management of changes or revisions and their effect on office procedures?

29. Have you interpreted and applied guidelines for operation of word processing equipment?

30. Have you provided guidance and assistance to lower level clerical staff on policies and procedures?

31. Have you communicated with travel agency representative to secure travel arrangements?