IMMIGRATION SERVICES CLERK (OFFICE AUTOMATION)


Vacancy ID: 835321   Announcement Number: CIS-PJN-835321-SAA   USAJOBS Control Number: 336860700

Occupational/Assessment Questions:

Your responses to the on-line questionnaire must be supported by your resume.  Failure to do so may result in an ineligible rating.

FAILURE TO SELECT A RESPONSE TO THIS QUESTION WILL DEFAULT IN A NEGATIVE RESPONSE, WHICH WILL DISQUALIFY YOU FOR THIS POSITION.

1. There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position(s); (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity; OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Do you meet these requirements?

A. Yes
B. No
C. The residency requirement does not apply to me because I am currently a U.S. Citizenship and Immigration Services employee.
D. No, however I do fall under the EXCEPTION of state-side coverage.  I understand that I must submit complete state-side coverage information required to make a suitability/security determination at a later time if deemed necessary.

The following questions will only be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements. Your resume must support all responses to the minimum qualifications questions.

2. Which of the following statements best describes your experience and/or education for the GS-5 grade level?

A. I have successfully completed a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite.
B. I have at least one year of specialized experience equivalent to the GS-4 level performing complex office automation duties using word processing to edit and reformat lengthy correspondence and reports; creating and maintaining spreadsheets and databases; responding to inquiries by phone and/or in writing; and reviewing and verifying accuracy and completeness of submitted documentation.
C. I have a combination of successfully completed post-high school education beyond the second year (i.e., education in excess of the first 60 semester hours) and experience as described in C above that totals at least one year.
D. I do not possess the experience or education described above.

You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.

3. Are you able to type at least 40 words per minute based on a 5 minute sample with 3 or fewer errors?

A. Yes
B. No

4. Do you possess knowledge of general office automation software, practices, and procedures?

A. Yes
B. No

5. Are you able to lift moderately heavy items such as file tubs and record boxes or bins weighting up to 50 lbs?

A. Yes
B. No

6. Indicate the extent of your experience in maintaining or developing a tracking system (for example, databases, logs, or control records) for information requests.

A. I have had no experience in performing this task.
B. I have made entries regarding the receipt and status of information requests into a tracking system created and maintained by others.
C. I have assisted in the development of a tracking system for information requests for use by others.
D. I have developed a tracking system for information requests for use by others.
E. I have independently maintained a tracking system for information requests (for example, entering information, ensuring accuracy and completeness of all entries, or providing information in database as requested).

7. Indicate the extent to which you have used various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print, and retrieve files.

A. I have not had training or experience in performing this task.
B. I have only used word processing packages (e.g., Microsoft Word, etc.) to create, edit, print and retrieve files.
C. I have updated or maintained computerized records (e.g., fiscal, personnel, etc.).
D. I have used word processing and database or spreadsheet packages to create, edit, print and retrieve files.
E. I have great experience in using a multiple number of software applications for the creation of documents, presentation of material, editing, printing, retrieving files, etc.

8. Identify the extent to which you have established and maintained files and filing systems.

A. I have had no training or experience in performing this task.
B. I have received training in maintaining files or filing systems but have not performed the task on the job.
C. I have maintained existing files or filing systems (including updating, organizing, or retiring files) as a regular part of my job.
D. I have assisted in the implementation of an office filing system to organize information efficiently for use by others.
E. I have reviewed various pieces of correspondence and other office information and designed special filing systems to organize the information efficiently for use by other office members.

9. Indicate the extent of your experience which you have provided administrative or technical office support.

A. I have had no training or experience in performing this task.
B. I have scheduled appointments or travel for my supervisor or maintained my supervisor's calendar.
C. I have made travel arrangements and scheduled meetings or conferences for office staff, supervisor(s), or small work groups.
D. I have coordinated travel arrangements and meetings or conferences (e.g., arranged for conference space, audiovisual needs, shipping of conference materials, and arranging conference registration) for large work groups, supervisors, or upper level management.
E. I have planned, prioritized, and coordinated travel arrangements, meetings, or conferences (e.g., arranged for conference space, audiovisual needs, and arranged for conference registration) for events involving joint activities across several major offices within my organization.

10. Select the choice that best describes your experience in responding to a question on the telephone, recording detailed messages, and routing a message to the appropriate person.

A. I have had no training or experience in performing this task.
B. I have assisted with the responsibility in answering telephones, taking messages, and routing calls to the appropriate person.
C. I have had the primary responsibility for an office in answering telephones, taking messages, and routing calls to the appropriate person.
D. I have had the experience of answering routine questions in a customer service work environment, and when necessary, routing complex issues to the appropriate person
E. I have experience answering routine as well as complex questions in a customer service work environment with little or no assistance from others.

11. Indicate the extent of your experience taking initiative to learn about customer needs and recognizes potential issues and is able to identify and recommend alternative solutions.

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job.  My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job.  I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task.  I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

12. Indicate the experience you have taking initiative to learn about customer needs and recognize potential issues in customer needs and recommends alternative solutions.

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job.  My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job.  I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task.  I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

13. Indicate the experience you have taking initiative to understand the causes of conflicts and suggest actions to resolve them?

A. I have not had education, training, or experience in performing this task.
B. I have had education or training in performing this task, but have not yet performed it on the job.
C. I have performed this task on the job.  My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D. I have performed this task as a regular part of a job.  I have performed it independently and normally without review by a supervisor or senior employee.
E. I am considered an expert in performing this task.  I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

14. Have you worked effectively in stressful job environments (such as environments with time-sensitive projects, short deadlines, competing priorities, uncooperative or confrontational people)?

A. Yes
B. No

15. Do you foster commitment and team spirit; work well with others to achieve goals?

A. Yes
B. No

16. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency.

Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.

Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that I may be removed from consideration.

B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.