Program Specialist (ACT), GS-301-9


Vacancy ID: 839029   Announcement Number: MG-2013-01359-SLC-839029COR   USAJOBS Control Number: 337315700

Social Security Number

Vacancy Identification Number

MG-2013-01359-SLC-839029COR
1. Title of Job

Program Specialist (ACT), GS-301-9
2. Biographic Data

3. E-Mail Address

4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

09

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

001 All United States Citizens

21. Geographic Availability

240830033 Hyattsville, MD

22. Transition Assistance Plan

If you are applying by the OPM Form 1203-FX, leave this section blank.

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. Carefully read the descriptions below and select the letter corresponding to the statement that best describes your background related to this Program Specialist (Agent Coordination Team), GS-301-9 position.

A. I have at least one year of experience in managing call volume workflow in a contact call center by monitoring and analyzing call data, adjusting workload distribution, and creating ad hoc reports of expected daily staffing requirements.
B. I have successfully completed the requirements for a Master's degree or equivalent graduate degree OR have 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., which may be substituted for the specialized experience. My graduate degree or higher level graduate education is in a field that is related to the duties required of this position.
C. I have some experience in managing call volume workflow in a contact call center by monitoring and analyzing call data, adjusting workload distribution, and creating ad hoc reports of expected daily staffing requirements and some higher level graduate education defined in B that when combined will total one full year.
D. My education and/or experience in this area is not defined in the above responses.