Information Technology Specialist, GS-2210-11/12


Vacancy ID: 841674   Announcement Number: MG-2013-01631-KCD-841674DE   USAJOBS Control Number: 337733300

Social Security Number

Vacancy Identification Number

MG-2013-01631-KCD-841674DE
1. Title of Job

Information Technology Specialist, GS-2210-11/12
2. Biographic Data

3. E-Mail Address

4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

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8. Other Information

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9. Languages

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10. Lowest Grade

Please indicate the lowest grade you are willing to accept.
11
12

11. Miscellaneous Information

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12. Special Knowledge

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13. Test Location

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14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

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17. Service Computation Date

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18. Other Date Information

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19. Job Preference

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20. Occupational Specialties

Read the definitions below to determine what options you are eligible to apply.  Please check all that apply (you must select at least one to receive consideration).

 

001 – All U.S. Citizens


001 US Citizens

21. Geographic Availability

294120095 Kansas City, MO

22. Transition Assistance Plan

23. Job Related Experience

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24. Personal Background Information

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25. Occupational/Assessment Questions:

THE RESUME YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.

1. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-2210-11 Information Technology Specialist work.

A. I have at least one year of specialized experience at the GS-09 level, or equivalent that demonstrates experience in various information technology projects including (but not limited to) at least one of the following: Network Upgrades and maintenance, Server Upgrades and maintenance, Telecom Upgrades and maintenance, lifecycle planning and/or implementation, working in a team environment on IT projects, Ability to perform Systems Analysis on IT various systems.
B. I have earned a Ph. D. or equivalent doctoral degree.
C. I have three full years of progressively higher level graduate education leading to such a degree, or LL.M., if related.
D. I have neither the experience nor education described.

2. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-2210-12 Information Technology Specialist work.

A. I have at least one year of specialized experience at the GS-11 level, or equivalent that demonstrates experience in various information technology projects including (but not limited to) more than one of the following: Network Upgrades and maintenance, Server Upgrades and maintenance, Telecom Upgrades and maintenance, lifecycle planning and/or implementation, working in a team environment on IT projects, Ability to perform Systems Analysis on IT various systems.
B. I have neither the experience nor education described.

Choose the answer for each task statement from the list below that best describes your knowledge of LAN/WAN and system principles and practices ability to install, configure, administer and troubleshoot systems and components.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have experience working in a LAN/WAN field environment as an IT professional.
D- I have experience in specifying and configuring a wide range of hardware and software to support small to medium LAN/WAN systems. I have experience in administering user rights and profiles. I have knowledge of network protocols, and other network devices that support LANs.
E- I have demonstrated experience in specifying, configuring and implementing a wide range of complex hardware and software to support various large-scale LAN/WAN systems including domain account creation and authentication, protocols, SMTP management systems, bridges, routers Ethernet switches, and other network devices that support extensive operations.

3. Provide guidance and acts as the member of a team of IT professional monitoring network issues, researching and providing input on the resolution of performance related issues and installs LAN/WAN hardware onto the network.

4. Works individually or as a part of a team in wiring, terminating and troubleshooting CAT6 and FIBER cable.

Choose the answer for each task statement from the list below that best describes your knowledge of System Analysis principals, methods, and procedures for documenting problem resolutions and providing guidance to customers

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have experience in providing end user customer service.
D- I have knowledge of Service level Agreements (SLAs) that define requirements and expectations for the delivery of customer support services. I am familiar with developing and implementing performance criteria for SLAs to ensure the requirements are achieved. I manage help desk functions in response to and track customer service requests.
E- I have demonstrated knowledge of Service Level Agreements (SLAs) that define requirements and expectations for the delivery of customer support services. I am familiar with developing and implementing performance criteria for SLAs to ensure the requirements are achieved. I manage help desk functions to response to and track customer service requests.

5. Provide guidance to customers and creates documentation based on research of IT systems, solutions and procedures.

6. Ability to seek out information using written and online resources in order to serve complex problems in various areas of Information Technology.

Knowledge of administration and security of information technology systems.
INSTURCTIONS: Choose the answer for each task statement from the list below that best describes your knowledge of administration and security of information technology systems.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have experience in researching virus threats and corrective actions. I have knowledge of patch management.
D- I have knowledge of information security/information assurance policies, principles, and practices. I am familiar with Cyber Security principles in assessing virus threats and protecting servers/workstations against unauthorized intrusion. I have knowledge of patch management capability.
E- I have demonstrated knowledge in the application of information security/information assurance policies and practices. I have demonstrated understanding of Cyber Security responsibilities in assessing virus threats, protecting servers against hacking. I have knowledge of patch management capability. I have experience in administering group/user policies to maintain data integrity.

7. Assists Regional IT staff in the configuration and creation of images for Laptops, Desktops and Servers.

8. Works individually or as part of a team in the installation of images on laptops, Desktops and Servers both in the regional office and on-site at disaster operations.

9. Promotes and follows good security practices based on the requirements of FEMA OCIO and DHS.

Choose the answer for each task statement from the list below that best describes your knowledge of the procedures and techniques necessary to gather, organize, and analyze information.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have experience in data collection and reporting.
D- I have knowledge in data collection and reporting as it relates to system design and development. I am familiar with emergency communication information gathering and planning.
E- I have demonstrated experience in data collection and reporting as it relates to system development and testing. I have knowledge of emergency communication information gathering, analysis and planning.

10. Gathering and providing detailed information to IT Staff and the IT Branch Chief regarding various IT Systems, Procedures and Policies.

11. Ability to provide information in writing and verbally.

Choose the answer for each task statement from the list below that best describes your ability to communicate technical or programmatic information both orally and in writing.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have experience in writing clearly and concisely on a general IT subject matter and verbally expressing thoughts or opinions in a general forum or working group of peers.
D- I have demonstrated experience in writing reports and documents on general IT issues and participating in conference calls in which the purpose was to coordinate or consult on work efforts.
E- I have demonstrated experience in writing technical documents and user guides on LAN systems, PC/laptop use or software functionality. Conduct conference calls with counterparts to coordinate or consult on work efforts or to resolve system problems. I have experience in briefing program staff regarding system functionality or problems.

12. Relays technical information and recommendations on behalf of the IT Branch Chief to Regional Division Directors and various users in the region.

13. Will work with internal staff, disaster staff, state employees and tribal users providing solutions and recommending options that are available for improvements and upgrades based on the standards set forth by the Regional IB Branch Chief and OCIO.