Information Technology Specialist, GS-2210-11


Vacancy ID: 841302   Announcement Number: 13-SDTX-841302-MP   USAJOBS Control Number: 337782900

Occupational/Assessment Questions:

Thank you for your interest in a position with the Department of Justice (DOJ). Your response to this assessment questionnaire, in conjunction with other portions of your completed application, will be evaluated in making screening decisions.

This is a DOJ job application system. Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please review your responses for accuracy before you submit this application. Incomplete/incorrect responses may result in you not receiving appropriate consideration.

For each of the following questions, select the response that best describes your education and/or experience. You may select only one response for each question. If you feel that your education or experience exceeds all of the descriptions for a particular question, choose the description that is the closest level to the experience or education that you possess. Failure to respond to these questions will result in an ineligible rating.

1. From the descriptions below, select the ONE response that BEST describes the education and/or experience that you possess that demonstrates your ability to perform as a GS-11 Information Technology Specialist.

A. I have at least one full year of specialized experience equivalent to the GS-09 level in Federal service. My qualifying experience demonstrates possession of each of the following competencies: Attention to Detail, Customer Service, Technical Competence, and Problem Solving. My experience also includes performing the following types of duties: serving as an Information Technology specialist responsible for the configuration, installation, or maintenance of network systems; installing Windows based servers and maintaining existing servers; performing network diagnostics and resolving network problems; maintaining network architecture and infrastructure; and installing and maintaining compatible database systems.
B. I possess a PH.D or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree AND this education is either in one of the following fields OR provided a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems or networks: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
C. I have a combination of specialized experience as described in A and graduate education as described in B which when combined equal 100% of the requirements. (Only graduate education in excess of 2 full years is creditable. To calculate your percentage of education, first determine the total number of hours that exceed 36 semester hours or your school's definition of two full years of study. Then divide the total number of your excess semester hours by 18 or your school's definition of one year of study. To calculate your percentage of qualifying experience, divide your total number of months of qualifying experience by 12. Now, add the two percentages together. The sum of the percentages must equal at least 100%. For example, if you had if you had 9 months of specialized experience equivalent to the GS-09, then you would have 75% of the required experience. If you also had 45 semester hours of creditable graduate level education, then 45-36=9 semester hours. 9 divided by 18 is 50% of the required education, and therefore, 75% + 50% = 125%. You would qualify for this position).
D. I do not have the education or experience as described above.

Identify the specific experience from your resume or cover letter that validates your response. Also list the name and contact information of someone who can verify your response.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Darken the oval corresponding to that statement in Section 25 of the Qualifications and Availability Form C. Please select only one letter for each item.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing the task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.

2. Monitoring network capacity and performance.

3. Optimizing systems performance and identifying components to improve overall systems performance.

4. Implementing programs to ensure users adhere to and comprehend systems security policies and procedures.

5. Assessing and providing feedback on problematic trends and patterns in IT customer support requirements.

6. Presenting technical subject matter to a non-technical audience at any organizational level (e.g., network issues or IT policies and procedures).

7. Configuring and maintaining servers, hubs, routers and switches.

8. Installing network hardware and software fixes, upgrades and enhancements.

9. Instituting internet/intranet content management plan to ensure compliance with appropriate standards including copyright laws.

10. Resolving hardware and software interface and interoperability problems.

11. Performing network diagnostics and resolving network problems.

12. Assessing security events and determining their impacts to implement corrective actions.

13. Troubleshooting and resolving technical problems that affect internet and intranet services.

14. Diagnosing and resolving problems in response to customer reported IT related incidents.

15. Providing recommendations to resolve cited problems.

16. Working closely with customers to ensure seamless installation and minimize installation problems.

17. Creating case database and litigation support specifications (e.g., preparing trial exhibits, collecting data and preparing in electronic format for trial).

18. Providing customer training on desktop applications (e.g., word processing, e-mail, desktop publishing, and slide presentation software).

19. Providing assistance to users on desktop applications (e.g., word processing, e-mail, desktop publishing, and slide presentation software).

20. Coordinating efforts with other organizations involved in litigation activities.

21. Interfacing with all levels within and outside of the organization to discuss IT related activities.

22. Installing and configuring litigation support applications (e.g., Concordance, Ipro).

23. Maintaining network architecture and infrastructure.

24. Managing accounts, network rights and access to systems and equipment.

25. Controlling IT asset inventory.

26. Monitoring the functionality, security, and integrity of internet services.

As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy. Incomplete/incorrect responses may result in you not receiving appropriate consideration.

27. If you fail to answer this question, you will be disqualified from consideration for this program.

I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that I will not be considered for employment if I do not respond "Yes" to this certification item.

I understand a comprehensive background investigation, including a check of my credit history and a pre-employment drug screening, is required for this position.

A. Yes, I certify/understand the information provided above.
B. No, I do not certify/understand the information provided above.

You have submitted your answers for the Assessment Questionnaire. If you provided an email address, you will receive a confirmation email upon receipt of the Assessment Questionnaire. Please review the Vacancy Announcement to assure that you have submitted all necessary supporting documents. Thank you for your interest in a position with the Department of Justice.