Park Guide GS-0090-04

Vacancy ID: 842848   Announcement Number: SROC-HOSP-13-842848   USAJOBS Control Number: 337992400

Social Security Number

Vacancy Identification Number

1. Title of Job

Park Guide GS-0090-04
2. Biographic Data

3. E-Mail Address

4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade


11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

001 Park Guide

21. Geographic Availability

051912051 Hot Springs National Park, AR

22. Transition Assistance Plan

23. Job Related Experience

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

Minimum Qualifications

1. From the descriptions below (A through D), please select one response that best describes how your background meets the basic experience or education requirements for a Park Guide, GS-0090-04 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.

A. I possess six (6) months of General Experience and six (6) months of Specialized Experience equivalent to at least the GS-03 level for a total of one year of experience.
General Experience is (1) Any type of work that demonstrates the ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation.
Specialized Experience is experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups.  Examples of specialized experience could include, but are not limited to Park Guide or tour leader; naturalist; environmental educator or teacher; or other similar work. (Excess specialized experience can be substituted for general experience; but excess general experience cannot be substituted for required specialized experience.)

B. I do not have the one year of experience as defined in 1A above; however, I have two years of education above high school (60 semester hour or 90 quarter hours) which included at least 12 semester hours of directly related courses, such as in American history, science, public speaking, parks & recreation, education, or communications.

IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected).

C. I have NOT completed 1 full year of experience as described in 1A above or the 2 years of education as indicated in 1B above, but I have an equivalent combination of education and experience. For example, I have 6 months of general or specialized experience (50% of the experience requirements for this position and grade level) combined with one year of education as outlined above (50% of the education required to qualify), which included at least 6 semester hours of related courses such as American history, science, public speaking, parks & recreation, education or communications (50% of the directly-related courses required).

D. I do not meet or exceed any of the above statements.

Ability to communicate orally to diverse groups and in a variety of settings.

For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position.

Be sure to describe your experience that supports your answers to the questions below, in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skill levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing this task, but I have not yet performed it on the job.
C- I have performed this task on the job, with close supervision from supervisor or senior employee.
D- I have performed this task as a regular part of a job, independently and usually without supervision from senior employee.
E- I am regarded as expert in performing this task, and/or have trained others (or am consulted by others) on how to do it.

2. Present informational talks, guided tours, and demonstrations, following a prescribed outline, to various audiences to inform or educate.

3. Respond verbally to customers' inquiries for information, direction, and/or guidance.

Ability to communicate effectively and provide excellent customer service (Interpersonal skills).

4. Provide direction, information, and orientation about services or activities of interest to the public.

5. Serve as a front-line representative of the organization to greet customers and answer questions.

6. Educate customers regarding rules, regulations, and safety concerns to gain compliance.

7. Direct customers with problems, questions, or complaints to the appropriate person.

Skill in daily operation of a busy visitor center/information desk, sales store, or similar facility to include providing frontline information and support services.

8. Collect cash and other payments in high volume sales operation (such as a busy entrance station or visitor contact station).

9. Operate standard office equipment other than computers (such as telephone, fax, photocopier, calculator) to accomplish work.

10. Operate cash register or credit card machines to accomplish work in business operations.

11. Ensure supplies, materials, and other support items are available for business operations.

12. Fill out daily reports to account for sales.

Ability to deliver historical information through prescribed talks/demonstrations and provide guide services to various audiences.

13. Assist in making interpretive products (such as preparing labels or signs) for natural, historical, or cultural programs, publications, or exhibits.

14. Utilize interpretive techniques (such as metaphors, storytelling, analogies) suggested by others to facilitate intellectual and/or emotional connections between audiences' interests and their surroundings.

15. Conduct limited research for educational purposes and to verify obscure facts and answer inquiries.

Verification Statement

16. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency.

Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.

Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from consideration.

B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.