Revenue and Fee Business Manager


Vacancy ID: 855794   Announcement Number: NESHRO-MP-KA-855794-13-20   USAJOBS Control Number: 340063200

Social Security Number

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Vacancy Identification Number

Enter the Vacancy Identification Number: 855794
1. Title of Job

Enter the position title:Revenue and Fee Business Manager
2. Biographic Data

All biographic data is required.
3. E-Mail Address

Notification of results and other correspondence is by email. If you do not provide an email address, correspondence will be by ground mail.
4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

If you are applying by the OPM Form 1203-FX, leave this section blank.

6. Citizenship

Are you a citizen of the United States?
7. Background Information

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8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

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10. Lowest Grade

Please check the lowest grade you will accept.
11

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

If you are applying by the OPM Form 1203-FX, leave this section blank.

15. Dates of Active Duty - Military Service

If you are applying by the OPM Form 1203-FX, leave this section blank.

16. Availability Date

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17. Service Computation Date

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18. Other Date Information

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19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Select/enter the following occupational speciality code (s) for which you are interested and will accept employment. You will not be considered for any speciality code you do not select.
001 Revenue and Fee Business Manager

21. Geographic Availability

Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:


251243001 South Wellfleet, MA

22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. Are you a current permanent (career or career-conditional tenure) Department of the Interior employee or reinstatement eligible?

A. Yes. You must provide a copy of your most recent SF-50, Notification of Personnel Action. Failure to provide this will result in an ineligible rating.

B. I am eligible under a special hiring authority (i.e. CTAP/ICTAP, Peace Corps, VISTA, certified disabled, 30% or more disabled veteran). You must submit appropriate documentation for this eligibility. Failure to provide will result in an ineligible rating.

C. No, I do not meet either of the above area of consideration requirements.
 

2. From the responses below, select the one response that best describes how you meet the minimum qualification requirements for a Revenue and Fee Business Manager, GS-1101-11. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive further consideration at this grade level.
 

A. I have one year of specialized experience equivalent to the GS-09 level in the Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Examples of qualifying specialized experience include but are not limited to: supervising a staff of subordinates and supervisors related to a fee collection operation, overseeing a fee collection operation, handling, tracking, and depositing money, selling entrance passes, issuing fee waivers for special use groups, programming or operating fee collection equipment such as cash registers, bill counters, credit card machines, and traffic counters, performing general administrative functions and providing customer service.
 
B. I do not have the one year of specialized experience as defined in A above, but I have successfully completed at least three full years of progressively higher graduate level education leading to a Ph.D., or Ph.D., or LL.M. (if related) or equivalent graduate degree with a major study in a related field such as business, finance, park and recreation management, business administration, public administration,  or other closely related subjects.
 
C. I do not have the one year of specialized experience defined in A, or the graduate level education described in B, but I have a combination of specialized experience and education which total at least one year.  For example, I have 6 months of specialized experience (50% of the experience requirement) and 45 semester hours or 68 quarter hours of graduate level education (50% of the education requirement).
 
D. I do not have the experience or education as described in any of the above statements.
 
IMPORTANT-PLEASE NOTE: If you are using education to qualify you must document your degree in your resume.  You must submit a legible copy of your transcripts that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed.  We cannot determine eligibility without this information.  It is the responsibility of the applicant to show how he/she satisfies the course requirements. If your course titles are unclear as to the subject emphasis to satisfy the above requirements, you should also provide additional information such as a narrative course content description. Unofficial transcripts will be accepted at this time. A copy of your official transcripts will be required before entrance on duty, if selected.
  

KSA-1 Knowledge of supervisory practices, policies, and procedures.
 

For the questions below, please select from A through E to indicate the skill level that you possess for each task listed.  The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position.
 
It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire.  Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit).  If not, your score will be lowered or you will be found not qualified.  The information you provide will be verified.  Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing this task, but I have not yet performed it on the job.
C- I have performed this task on the job, with close supervision from supervisor or senior employee.
D- I have performed this task as a regular part of a job, independently and usually without supervision from senior employee.
E- I am regarded as expert in performing this task, and/or have trained others (or am consulted by others) on how to do this.
 

3. Manage and direct the day to day activities of a large staff of permanent and/or seasonal employees.
 

4. Actively support Equal Employment Opportunity (EEO) Program through unbiased employee recruitment, selection, supervision and evaluation, ensuring equal opportunity for all subordinate employees when making selections for training, promotion, awards, recognition, and other career development opportunities.
 

5. Recruit, hire, and supervise subordinate employees.
 

6. Identify, coordinate and create developmental assignments and training opportunities/needs of employees to provide career development opportunities.
 

7. Review circumstances of work related injuries and report injuries in accordance with Workers Compensation regulations.
 

8. Encourage high performance through a variety of motivational techniques; counseling and/or disciplining those who fail to perform satisfactorily.
 

9. Monitor and evaluate the performance of subordinate employees and all phases of the operation on an annual and day-to-day basis, in compliance with annual performance standards; and prepare and issue annual employee performance evaluations.
 

10. Resolve employee conflicts.
 

11. Prepare and/or review work schedules for subordinate employees and approve leave requests.
 

KSA-2 Ability to manage a large operating budget including budget projections and tracking.
 

12. Develop and track an operating budget associated with a fee collection program.
 

13. Analyze projected costs for labor, equipment repair and replacement, supplies, vehicles, travel and training.
 

14. Track progress throughout the year to assure that operations are managed within projected and approved budgets.
 

15. Conduct analyses and studies of financial and operational data to identify and resolve problems.
 

16. Implement internal risk controls to prevent waste, fraud, and abuse of Federal funds.
 

KSA-3 Ability to manage operations of a large, extensive, and complex fee collection program.
 

17. Experience managing a complex fee collection operation.
 

18. Experience providing technical advice to management concerning fee and revenue operations.
 

19. Development of operating and safety plans and procedures for revenue and fee programs.

20. Evaluation of staffing levels and relationship to Cost of Collection targets.
 

21. Ability to develop and manage fee and revenue spreadsheets.
 

22. Ability to collect, track and compile fee and revenue statistics.
 

23. Troubleshooting accounting problems related to fee collection and correct errors.
 

24. Develop and implement systems to ensure accountability of funds.
 

25. Ability to insure fee and revenue operation complies with laws, policy and legislation.
 

26. Experience determining the cost of collection for a fee and revenue operation.
 

27. Develop and implement security measures to protect funds.
 

28. Establish security programs to enhance employee safety.
 

29. Research new technology in order to increase productivity and/or security.
 

KSA-4 Ability to communicate effectively both orally and in writing.

30. Provide information to the public concerning management regulations.

31. Resolve customer/visitor complaints and conflicts.

32. Respond to customer disagreements with recreational programs or organizational policy.

33. Monitor fee waiver program for compliance and consistency.

34. Make decisions on fee waiver requests.

35. Prepare, review, and/or approve responses to visitors and commercial tour operator complaints.

36. Assist management officials in negotiations, dealings, and business transactions with outside agencies and businesses in matters of revenue and fee collection.

KSA-5 Knowledge of the laws, regulations, policies, and guidelines related to recreation fees and reservation systems.

37. Knowledge of the provisions of Federal Lands Recreation Enhancement Act (FLREA) policies and guidelines in daily operations of a fee collection program.

38. Knowledge of National Park Service, or a comparable agency, fee collection policies as guidance for operational decision making in a fee management program.

39. Development and implementation of operation plans and/or guidelines based on legislation, policies and procedures.

Verification Statement

40. I certify that, to the best of my knowledge and belief, all of the information included as part of my application packet is true, correct, complete, and made in good faith. I understand that false or fraudulent information in or attached to my application packet may be grounds for not hiring me or firing me after I begin work, and may be punishable by fine or imprisonment. I also understand that any information I submit may be investigated.

A. Yes, I verify that my responses to this questionnaire are true and accurate.

B. No, I do not wish to make this certification and/or I no longer wish to be considered for this position.