Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:
1. Are you a current permanent (career or career-conditional tenure) Department of the Interior employee or reinstatement eligible?
2. From the responses below, select the one response that best describes how you meet the minimum qualification requirements for a Revenue and Fee Business Manager, GS-1101-11. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive further consideration at this grade level.
KSA-1 Knowledge of supervisory practices, policies, and procedures.
For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position.
It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
3. Manage and direct the day to day activities of a large staff of permanent and/or seasonal employees.
4. Actively support Equal Employment Opportunity (EEO) Program through unbiased employee recruitment, selection, supervision and evaluation, ensuring equal opportunity for all subordinate employees when making selections for training, promotion, awards, recognition, and other career development opportunities.
5. Recruit, hire, and supervise subordinate employees.
6. Identify, coordinate and create developmental assignments and training opportunities/needs of employees to provide career development opportunities.
7. Review circumstances of work related injuries and report injuries in accordance with Workers Compensation regulations.
8. Encourage high performance through a variety of motivational techniques; counseling and/or disciplining those who fail to perform satisfactorily.
9. Monitor and evaluate the performance of subordinate employees and all phases of the operation on an annual and day-to-day basis, in compliance with annual performance standards; and prepare and issue annual employee performance evaluations.
10. Resolve employee conflicts.
11. Prepare and/or review work schedules for subordinate employees and approve leave requests.
KSA-2 Ability to manage a large operating budget including budget projections and tracking.
12. Develop and track an operating budget associated with a fee collection program.
13. Analyze projected costs for labor, equipment repair and replacement, supplies, vehicles, travel and training.
14. Track progress throughout the year to assure that operations are managed within projected and approved budgets.
15. Conduct analyses and studies of financial and operational data to identify and resolve problems.
16. Implement internal risk controls to prevent waste, fraud, and abuse of Federal funds.
KSA-3 Ability to manage operations of a large, extensive, and complex fee collection program.
17. Experience managing a complex fee collection operation.
18. Experience providing technical advice to management concerning fee and revenue operations.
19. Development of operating and safety plans and procedures for revenue and fee programs.
20. Evaluation of staffing levels and relationship to Cost of Collection targets.
21. Ability to develop and manage fee and revenue spreadsheets.
22. Ability to collect, track and compile fee and revenue statistics.
23. Troubleshooting accounting problems related to fee collection and correct errors.
24. Develop and implement systems to ensure accountability of funds.
25. Ability to insure fee and revenue operation complies with laws, policy and legislation.
26. Experience determining the cost of collection for a fee and revenue operation.
27. Develop and implement security measures to protect funds.
28. Establish security programs to enhance employee safety.
29. Research new technology in order to increase productivity and/or security.
KSA-4 Ability to communicate effectively both orally and in writing.
30. Provide information to the public concerning management regulations.
31. Resolve customer/visitor complaints and conflicts.
32. Respond to customer disagreements with recreational programs or organizational policy.
33. Monitor fee waiver program for compliance and consistency.
34. Make decisions on fee waiver requests.
35. Prepare, review, and/or approve responses to visitors and commercial tour operator complaints.
36. Assist management officials in negotiations, dealings, and business transactions with outside agencies and businesses in matters of revenue and fee collection.
KSA-5 Knowledge of the laws, regulations, policies, and guidelines related to recreation fees and reservation systems.
37. Knowledge of the provisions of Federal Lands Recreation Enhancement Act (FLREA) policies and guidelines in daily operations of a fee collection program.
38. Knowledge of National Park Service, or a comparable agency, fee collection policies as guidance for operational decision making in a fee management program.
39. Development and implementation of operation plans and/or guidelines based on legislation, policies and procedures.
40. I certify that, to the best of my knowledge and belief, all of the information included as part of my application packet is true, correct, complete, and made in good faith. I understand that false or fraudulent information in or attached to my application packet may be grounds for not hiring me or firing me after I begin work, and may be punishable by fine or imprisonment. I also understand that any information I submit may be investigated.