Vacancy ID: 859012   Announcement Number: CIS-PJN-859012-NRC   USAJOBS Control Number: 339830100

Occupational/Assessment Questions:

Your responses to the on-line questionnaire must be supported by your resume.  Failure to do so may result in an ineligible rating.


1. There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position(s); (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity; OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Do you meet these requirements?

A. Yes
B. No
C. The residency requirement does not apply to me because I am currently a U.S. Citizenship and Immigration Services employee.
D. No, however I do fall under the EXCEPTION of state-side coverage.  I understand that I must submit complete state-side coverage information required to make a suitability/security determination at a later time if deemed necessary.

The following questions will only be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.

2. Which of the following statements best describes your experience?

A. I have at least one year of specialized experience equivalent to the GS-09 level providing supervision or technical advice to a group of employees who are responsible for responding to internal and external requests for review of Immigration records; providing technical and administrative support for staff; prepare written communications, instructions, directives, and guidelines in such a way that they may be easily comprehended by the target audience; resolve complaints not requiring referral to higher authority and recommend solutions for those referred to higher organizational levels; analyze and report statistical information related to workload.
B. My experience does not meet the experience described above.

You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.

DEFAULT SCALE: For each item, select the ONE response that most accurately describes your current level of experience and capability using the scale below.

A- I have no experience performing this work behavior.
B- I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.
C- I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.
D- I have performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.
E- I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or superiors to carry out this work behavior in unusually complex situations.

3. I have supervised or led a team where I assigned duties equitably based on workload priorities and available resources.

4. I have evaluated employee performance and made recommendations for improvement.

5. I have developed and implemented training plans for groups or individuals or have mentored/coached individuals who had varied degrees of experience.

6. I have an understanding of USCIS rules and policies and the forms and processes associated with immigration benefits.

7. I have performed research through USCIS electronic systems such as CIS, CLAIMS, MFAS, and RAPS to gather and analyze facts related to immigration cases.

8. I have experience safeguarding Personally Identifiable Information (PII) and other sensitive but unclassified information.

9. I have an understanding of USCIS Records Management concepts, principles, and practices.

10. I have knowledge of immigration enforcement forms, policies, procedures and concepts.

11. I have established and carried out specific action plans for accomplishing short-term goals and objectives.

12. I have coordinated or negotiated with customers on delivery of work products.

13. I have prioritized the use of available personnel and resources to provide optimal customer services.

14. I have dealt with difficult customers and resolved their complaints or concerns.

15. I have prepared formal written communications including case specific updates, policy guidance, instructions, and evaluations.

16. I have conducted training related to complex tasks and intricate policies and procedures.

17. I have experience in communicating with individuals from diverse backgrounds.

18. I have explained complex or technical information to others in an understandable way.

19. I have resolved complaints not requiring referral to higher authority.

20. I have analyzed and reported on statistical data related to workload.

21. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency.

Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.

Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that I may be removed from consideration.
B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.