MANAGEMENT AND PROGRAM ANALYST (QUALITY MANAGEMENT SPECIALIST)


Vacancy ID: 866404   Announcement Number: CIS-PJN-866404-FOR   USAJOBS Control Number: 340597600

Occupational/Assessment Questions:

Your responses to the on-line questionnaire must be supported by your resume.  Failure to do so may result in an ineligible rating.

FAILURE TO SELECT A RESPONSE TO THIS QUESTION WILL DEFAULT IN A NEGATIVE RESPONSE, WHICH WILL DISQUALIFY YOU FOR THIS POSITION.

1. There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position(s); (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity; OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Do you meet these requirements?

A. Yes
B. No
C. The residency requirement does not apply to me because I am currently a U.S. Citizenship and Immigration Services employee.
D. No, however I do fall under the EXCEPTION of state-side coverage.  I understand that I must submit complete state-side coverage information required to make a suitability/security determination at a later time if deemed necessary.


The following questions will only be used to determine whether or not you meet the minimum qualification requirement for this position. You may wish to consult the vacancy announcement for a description of those requirements.

2. Which of the following statements best describes your experience?

A. I have at least one year of specialized experience equivalent to the GS-12 grade level Preparing and maintaining files documenting patterns or trends for use in providing feedback to supervisors and management or to identify training needs; planning and implementing quality improvement projects to develop, document, and implement effective and efficient cost saving soloutions; analyzing program needs, recommending policies and formulating procedures for local offices and managers; preparing reports regarding Quality Assurance activities and accomplishments for submission to appropriate offices.
B. My experience does not meet the experience described above.

You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.

For each item, select the ONE response that most accurately describes your current level of experience and capability using the scale below.

A- I have no experience in performing this work activity.
B- I have limited experience in performing this work activity. I have had exposure to this work activity, but would require additional guidance, instruction, or experience to perform it at a proficient level.
C- I have moderate experience performing this work activity for routine or predictable situations with minimal supervision or guidance.
D- I have performed this work activity independently across a wide range of situations. I have assisted others in carrying out this work activity. I seek guidance in carrying out this work activity only in unusually complex situations.
E- I am considered an expert in carrying out this work activity. I have advised and instructed others in carrying out this work activity on a regular basis. I am consulted by my colleagues and/or superiors to carry out this work activity in unusually complex situations.

3. Analyze business processes using Lean Six Sigma (or equivalent) methodology and detailed statistical analysis methods to prepare recommendations for efficiencies and cost savings solutions.

4. Develop and document standard operating procedures.

5. Develop proposals and promote effective and efficient execution of local processes.

6. Lead process improvement projects.

7. Coordinate the development, management and communication of an organization wide quality management program.

8. Liaise with various internal and external quality offices to disseminate and improve quality management program policies and procedures.

9. Coordinate process improvement projects across an organization.

10. Plan and develop presentations and information activities which reflect the critical tasks performed by an organization and which address deficiencies, efficiencies, and cost savings.

11. Using detailed statistical analysis, identify, produce, and manage reporting of measures that reflect process performance.

12. Using Lean Six Sigma (or equivalent) methodology and detailed statistical analysis, prepare and document patterns or trends to provide feedback to workers, supervisors and management for identifying improvement opportunities.

13. Identify customers and stakeholders of local processes, and capture Voice of the Customer (VOC), Voice of the Business (VOB), and Voice of the Employee (VOE).

14. Translate stakeholder needs into business requirements and specifications.

15. Consult with geographically dispersed training officials, performance management, and quality managers on quality management and performance improvement subjects for development and delivery of new or improved training courses that target various positions.

16. Prepare, maintain and share results of process improvement projects with geographically dispersed counterparts.

17. Establish briefing/information dissemination schedules for quality management criteria to satisfy the information needs of staff.

18. Coordinate the circulation of best practices to ensure highest level of quality and consistency in delivering accurate and timely decisions and administration work.

19. Respond to requests for performance information initiated by stakeholders, officers, employees and supervisors.

20. As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency.

Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability.

Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that I may be removed from consideration.
B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.