Supervisory IT Specialist


Vacancy ID: 866435   Announcement Number: 13-CAN-866435-DE   USAJOBS Control Number: 340602900

Occupational/Assessment Questions:

Thank you for your interest in a position with the Department of Justice (DOJ). Your response to this assessment questionnaire, in conjunction with other portions of your completed application, will be evaluated in making screening decisions.

This is a DOJ job application system. Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please review your responses for accuracy before you submit this application. Incomplete/incorrect responses may result in you not receiving appropriate consideration.

For the following question, please select the response that best describes your education and/or experience. You may select only one response for each question. If you feel that your education or experience exceeds all of the descriptions for a particular question, choose the description that is the closest level to the experience or education that you possess. Failure to respond to these questions will result in an ineligible rating.

1. From the descriptions below, select the ONE response that BEST describes the education and/or experience that you possess that demonstrates your ability to perform as a GS-13, Information Technology Specialist.

A. I have at least one full year of specialized experience equivalent to the GS-12 level in Federal service. Specialized experience is defined as experience that equipped you with the competencies needed to perform the job duties. Qualifying experience must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Examples of specialized experience include the following types of duties: Providing information technology concepts, methods, standards and practices as they relate to evaluating and resolving hardware and software problems; planning and improving information systems to meet the needs of customer requirements; troubleshooting end user computer hardware and software issues; maintaining system accounts with various enterprise software programs; maintenance of server and LAN/WAN activities; maintenance and troubleshooting of network problems in various office locations.
B. I do not have the education or experience as described above.

Identify the specific experience from your resume or cover letter that validates your response. Also list the name and contact information of someone who can verify your response.

For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.

A- I have no experience in performing this work behavior.
B- I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.
C- I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.
D- I have performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.
E- I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or superiors to carry out this work behavior in unusually complex situations.

2. Analyzing system requirements.

3. Ensuring integration of all system components.

4. Assuring software and systems quality and functionality.

5. Controlling USAO computer equipment inventory.

6. Troubleshooting and maintaining customer hardware and software.

7. Determining output media/format.

8. Integrating hardware and software components.

9. Resolving problems in response to customer reported incidents.

10. Resolving hardware/software interface and interoperability problems.

11. Maintaining network architecture and infrastructure.

12. Configures and maintaining servers, hubs, routers and switches.

13. Planning system implementation.

14. Resolving network problems.

15. Implementing policies and procedures to ensure information systems reliability.

16. Planning work to be accomplished by subordinates.

17. Evaluating work performance of subordinates.

18. Scheduling installation of new hardware, operating systems, and application software.

19. Providing customer training (including orientation of new users).

20. Promoting awareness of security issues among users.

21. Consulting with customers to identify system requirements.

22. Managing accounts, network rights and access to systems and equipment.

23. Monitoring network capacity and performance.

As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy. Incomplete/incorrect responses may result in you not receiving appropriate consideration.

24. If you fail to answer this question, you will be disqualified from consideration for this program.

I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that I will not be considered for employment if I do not respond "Yes" to this certification item.

I understand a comprehensive background investigation, including a check of my credit history and a pre-employment drug screening, is required for this position.

A. Yes, I certify/understand the information provided above.
B. No, I do not certify/understand the information provided above.

You have submitted your answers for the Assessment Questionnaire. If you
provided an email address, you will receive a confirmation email upon receipt of the Assessment Questionnaire. Please review the Vacancy Announcement to assure that you have submitted all necessary supporting documents. Thank you for your interest in a position with the Department of Justice.