Customer Service Specialist, GS-301-9


Vacancy ID: 867160   Announcement Number: MG-2013-02222-SLC-867160COR   USAJOBS Control Number: 340684900

Occupational/Assessment Questions:

PLEASE BE SURE TO DESCRIBE YOUR EXPERIENCE IN YOUR RESUME THAT SUPPORTS YOUR RESPONSES TO THE QUESTIONS BELOW. It is important that your submitted application package clearly shows that you possess the experience and skill levels that you claim. Your responses must be clearly supported by your education, training, and/or specific work experience you describe in your resume for this position. If not, your application will be determined not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating your application ineligible for consideration or for terminating your employment, if hired.

1. Do you currently live within 50 miles of the FEMA National Processing Service Center (NPSC) in Denton, TX?

A. Yes, I currently live within 50 miles of the NPSC in Denton, TX.
B. No, I do not currently live within 50 miles of the NPSC in Denton, TX. However, I am a current Federal Emergency Management Agency employee that is willing to relocate at my own expense.
C. No, I do not currently live within 50 miles of the NPSC in Denton, TX.

2. From the descriptions below, select the letter corresponding to the statement that best describes your background related to this Customer Service Specialist, GS-301-9 position.

A. I have at least one year of experience in conducting customer service surveys and in analyzing the data collected in order to determine the quality of service to customers and to make recommendations for improving the effectiveness of work methods, procedures and customer service.
B. I have successfully completed the requirements for a Master's degree or equivalent graduate degree OR have 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., which may be substituted for the specialized experience. My degree or higher level graduate education is in a field that is related to the duties required of this position.
C. I have some experience conducting customer service surveys and in analyzing the data collected in order to determine the quality of service to customers and to make recommendations for improving the effectiveness of work methods, procedures and customer service and some higher level graduate education that when combined totals one full year.
D. My education and/or experience in this area is not defined in the above responses.