Visitor Services Assistant, GS-0303-04


Vacancy ID: 1615370   Announcement Number: HRCSS-SEUG-16-1615370   USAJOBS Control Number: 428251600

Social Security Number


Vacancy Identification Number

1615370
1. Title of Job

Visitor Services Assistant, GS-0303-04
2. Biographic Data

3. E-Mail Address


4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade


04

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date


17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties


001 Visitor Services Assistant

21. Geographic Availability


491170019 Moab, UT

22. Transition Assistance Plan

23. Job Related Experience



24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

Minimum Qualifications GS-04

1. From the descriptions below, select one response that best describes how your background meets the basic experience and/or education requirements for a Visitor Services Assistant, GS-0303-04 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position. Your application materials must support the answers you claim in this assessment. If not, you will be found not qualified or your score will be lowered.

A. I have one year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. My general experience includes greeting the public, disseminating information, and providing directions.

B. I have two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on education).

C. I have NOT completed 1 full year of general experience as described in option A above or the 2 years of education as indicated in option B above, but I have an equivalent combination of education and experience. For example, 6 months of the general experience described in A above (50% of the experience requirement), and 1 year of college study from an accredited institution (50% of the qualifying education) as specified in B above, equals 100% of the total requirement. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on the combination option).

D. I do not meet or exceed any of the above statements.

KSA-1. Ability to provide frontline information and visitor support services.

For the statements below, please select from A through E to indicate the skill level that you possess for each task listed. The task statements were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position.
Describe your experience that supports your answers to the questions below in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.

A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing this task, but I have not yet performed it on the job.
C- I have performed this task on the job, with close supervision from supervisor or senior employee.
D- I have performed this task as a regular part of a job, independently and usually without supervision from senior employee.
E- I am regarded as expert in performing this task, and/or have trained others (or am consulted by others) on how to do it.

2. Serve as a front-line representative of the organization to greet visitors and answer questions.

3. Provide direction, information, and orientation about services or activities of interest to visitors, partner, and other customers.

4. Educate visitors, partners, employees, and other community members regarding rules, regulations, and safety concerns to gain compliance.

5. Share new and important information with other co-workers.

6. Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor.

7. Answer recurring visitor questions while maintaining a professional demeanor.

8. Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.

KSA-2. Experience with effective verbal communication.

9. Respond verbally to visitors, partners, employees, and others' inquiries for information, direction, and/or guidance.

10. Explain rules, regulations, and policy in order to gain compliance.

11. Communicate orally in person, and/or over the phone to provide information to the public or others within the organization.

12. Promote an organization's program and services to encourage public interest.

KSA-3. Experience with computer applications and effective written communication.

13. Complete required statistical and accountability reports according to guidelines.

14. Write basic informational materials.

15. Use common word processing, database, and spreadsheet software for managing program data.

16. Gather and document information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.