Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
1. Do you possess at least one (1) year of specialized experience comparable to the GS-4 level in the Federal service? Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. Examples of specialized experience may include: provides initial patient orientation and training in the use and care of hearing aids; checks operation of hearing aids and that all components are received; meets one-on-one with patients to solve problems; takes ear mold impressions; inspects, troubleshoots and makes routine repairs to hearing aids; process paperwork and packaging for shipment to manufacturers; evaluates the operation of Assistive Listening Devices (ALDs); monitors and maintains the supply of materials needed; stocks, cleans and sanitizes hearing aid evaluation, examination and serving areas and equipment; documents and maintains patient medical records, tracking of hearing aid shipments, and the performance improvement program; and in the absence of the clerk, answers phones, schedules appointments, and meets and greets patients.
2. Have you completed a 4-year course of study above high school level leading to a bachelor's degree with courses related to the occupation? (TRANSCRIPT REQUIRED)A. Yes
3. Do you possess the equivalent combinations of creditable specialized experience and education as described above to meet the total experience requirements position? Combination of successfully completed graduate education and specialized experience may be used to meet total qualification requirements. (TRANSCRIPT REQUIRED)A. Yes
You must be able to communicate in spoken and written English with patients and other health care personnel with sufficient fluency to satisfactorily carry out assigned responsibilities. Applicants who do not meet this are ineligible for further consideration.
4. Do you possess the ability to communicate fluently in spoken and written English?
The following statements pertain to your skill and ability in communicating with patients and clinicians both orally and in writing.
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
5. Recommends courses of action in relation to hearing aid repair and modification.
6. Provides specific training or patient education regarding hearing aid use and care.
7. Utilizes specialized terminology associated with Audiology.
The following statements pertain to your knowledge and ability to use a variety of computer programs and applications.
8. Properly document all interactions in the medical record in the form of clinical progress notes.
9. Utilizes various computer programs/software packages necessary to complete scheduling of procedures, data entry for workload tracking.
10. Collects, tabulates and analyzes patient response data that are used for the performance improvement program.
The following statements pertain to your skill and ability to organize and manage large inventory of clinic items.
11. Accounts for all hearing aids and assistive listening devices with an inventory to be reviewed on a regularly determined schedule.
12. Monitors supplies and maintains an adequate supply of materials to meet the clinic needs.
13. Manages the entry, certification and issuance of hearing aids and batteries.
The following statements pertain to your ability to set priorities and work independently.
14. Works independently and plans and carry out patient care in accordance with patient care needs and treatment plans.
15. Provides primary level troubleshooting and repair for patients who are experiencing hearing aid problems.
16. Meets with patient on a one-on-one basis to solve hearing aid problems.
The following statements pertain to your ability to manage clinician schedules efficiently.
17. Analyzes and corrects scheduling issues.
18. Assists audiologists by performing non-professional services for the patient.
19. Answers phones, greets and checks in patients, and schedules appointments in the absence of the clerk.